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Super Cruise
Ask questions and find answers about Super CruiseOnStar Support Topics from OnStar Subscribers
Unable to add Trailer Profile
I can access the trailer light test screen and run the light test inside the truck. Can anyone tell me how to access the additional trailer info. I would like to add the profile etc. I have contacted the dealer, gm and Onstar. After spending several hours trying to get an answer or a solution for this, I have reached a point of frustration. Any ideas would be greatly appreciated. 2026 GMC 2500 SLE.What features do I have?
6 weeks into my 90 day free trial and I still haven't been able to log into my onstar account to view my features, see when my trial ends, or anything. I've contacted onstar by phone, chat, and email multiple times. Each time they give me steps to try, I try them, they don't work, I tell onstar that it didn't work and they don't respond. I'm done wasting my time on this, I don't understand what could be so hard about just letting me login to my account. Anyone have any tips? I can log in to my vehicle app but when I tap on my account/onstar account it just brings up a page that says sign in another way, this sign in method doesn't match this account, or something like that. Again, half way through the free trial and I haven't even been able to look at my account to see what features I have so that I can test them out and see if I want to keep them. Makes no senseWhy can’t the OnStar modules be reprogrammed at the dealership?
It seems that the go to fix at the GMC dealer for my 2025 ACADIA is swap modules. My limited research indicates the modules aren’t defective or dead, but just stuck in logic loops. Waiting months for a module when the part can be rehabilitated is wasteful and hurting customer goodwill. Even though it might be the easy thing it’s not smart.Account Linking Server Error
Hi I have a 2025 Suburban that I havent been able to link to mygm account, for the past month support has said wait 72 hours and try again, and again and again. Supposedly it has been escalated and they would contact me which didn't happen, In vehicle service works great but the app and website are useless unless I link my onstar account with my gm account. Anyone have any suggestions on what to do? they have already made me create a new mygm account and linking it from there but the page always says server error please try again later.Live traffic not working….
At my one year anniversary of Onstar I received a message that my 2024 Escalade’s Premium package needed to be renewed. I notified Onstar of the issue and they assured me that they would correct my account and that my Premium subscription was good for three years expiring in 10/27. The problem is that my Navigation has not shown “live traffic” or “alternate routes” since my renewal notification from Onstar. Do I need an additional subscription from Onstar to maintain live traffic with my navigation or is my Premium subscription enough?On Star Module
Technical and Service Support OnStar Support My 2025 Chevrolet Equinox has failed hardware — specifically the OnStar module. I was told this part needs to be replaced. Any idea how long that might take? I rely on this vehicle for long-distance travel with my son for sports, so navigation, remote lock/unlock, and remote services are essential. I loved my Equinox until these systems stopped working. Can you please look into this? Are replacement modules currently being manufactured or available? An estimate of how long it might take? Any assistance, guidance, or information is greatly appreciated. Thank you. I tried to send a private message to OnStar Support, but I received a message to try again later.