Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
This just happened to me last night. WiFi wasn't working for the kids and no response at all from the OnStar button. I called OnStar from my cell phone and they were unable to help and said I needed to take it to the dealer....................the same dealer whom I had an appointment with to update the software from the recall, but failed to call me and let me know that they were not going to open because of snow. I drove all the way there after a snowstorm to find no one in the building and no one even answering the phone. No phone call ahead of time to tell me they weren't going to be in. I wouldn't have wasted my time going and now a week later my telematics module is out, what a coincidence (which is literally what the person from OnStar said when I questioned her.) Not to mention now reading from others that the fix cant even be done because there is no timetable for replacement parts. Really frustrating. Poor job by GM and OnStar.
Experiencing this concern related to the OnStar hardware in your vehicle is not one that we wish to hear of. Our team recognizes how important this module and is to ensure you are able to have access to all OnStar features you desire the most. Please know, we do work to make sure that any parts needed for repairs get over to our GM certified dealerships has quickly as possible. Our team understands how delays in part orders can be difficult to take on and we would like to provide our assistance to you. When you can, we ask that you please send us a private message to OnStar_Support, including your VIN, current mileage, full contact information (email address and phone number) and the name/location of your preferred dealership team. Just select the envelope icon at the top right of your screen to get started.