Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
This module is a defect and definitely a SAFETY issue. The telematics module has the potential of draining the battery completely which can cause the car to shut off MID DRIVE. I know because it happened to me TWICE.
I have reported the safety issue to the NHTSA
https://www.nhtsa.gov/report-a-safety-problem#/vehicle
I have also reported this to the Federal Trade Commission because it is fraudulent practice to advise consumers that these vehicles are still safe to drive.
https://reportfraud.ftc.gov/assistant
Many of us have contacted GM DIRECTLY to file a complaint at
We have also contacted a Class Action Lawyer based out of Philadelphia that has gone up against GM before. Speak with Michelle
UPDATE: GM called me back to discuss this issue twice and they are trying to contact the dealership for payment assistance options.
This is currently happening to me! I had to have my 2025 Enclave jump started twice this weekend! They said there a backorder for the module necessary to repair the vehicle.
Jennifer, your disappointment with this situation has not gone unnoticed. As soon as you have a moment, please send a private message to OnStar_Support with more information so that we can look further into this.
My brand new 2025 Enclave has now been in the shop for 27 days without any updates. They are saying faulty on-star module, on backorder. How long will this go on?
wow - this is just sooooo unacceptable. Whats weird is with mine, it won't work in the morning as I go to work but when I get in the car to leave to come home - everything connects right away. Thank goodness my apple car play works as the NAV on the car doesn't sync because Onstar is not working and won't give location so it gives me the wrong directions...so I use my car play nav if needed. i am tempted to cut my onstar service if they have to order me a module and then if and when it comes in, start my service again. Will see what my dealership says when i take mine back into the shop.