Forum Discussion

Meetmerahul's avatar
Meetmerahul
New Contributor
6 months ago

2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable

I recently bought equinox ev 2025. In 5th month of use, telematics system stopped working. Dealership mentioned that part is nationwide back ordered with no estimated date. And i saw on many portals ...
varshakarkala's avatar
varshakarkala
New Contributor II
3 months ago

I contacted GM and they said its not a widespread issue and all i can do is wait.

Schnell1129's avatar
Schnell1129
New Contributor
3 months ago

Just got a call from dealership.  They said my issue is the gps antenna. Which is also on back order with no eta date 

  • Advisor_Ahmed's avatar
    Advisor_Ahmed
    Moderator
    3 months ago

    We know how upsetting this concern with your GPS antenna and the part delay must be for you. While we are unable to expediate part delivery or repairs, Our team would be glad to connect with you to provide you with an extra layer of support during the repair process. Please send us a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started.

  • 2Lazycats's avatar
    2Lazycats
    New Contributor III
    2 months ago

    They replaced my GPS and it doesn't work reliability.  I also have a "Service Emergency Calling".  Called OffStar and they confirm its the telematics module and take it to the dealer.  I don't want the car to sit at the dealer for another month. However, as I read on this forum this is wide spread problem with no solution.