Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I have the same problem with my 2025 Equinox EV. The dealer diagnosed it as a Telematic Control Module with a no ETA. This is unacceptable. I have none of the safety aspects of the OnStar system. I can’t use navigation. I can’t find a charging station. I can’t see or control anything through the MyChevrolet app. No over the air updates. I have no idea when I will receive the part. I have only 3,500 miles on the car. Not a happy camper!
Our team understands how disappointing it can be when you don't have access to important OnStar features, Dave. We would be glad to connect and learn more about the circumstances surrounding repairs to your Equinox EV. Please send us a private message to OnStar_Support with your full name and VIN or OnStar Account number. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.