Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
This module is a defect and definitely a SAFETY issue. The telematics module has the potential of draining the battery completely which can cause the car to shut off MID DRIVE. I know because it happened to me TWICE.
I have reported the safety issue to the NHTSA
https://www.nhtsa.gov/report-a-safety-problem#/vehicle
I have also reported this to the Federal Trade Commission because it is fraudulent practice to advise consumers that these vehicles are still safe to drive.
https://reportfraud.ftc.gov/assistant
Many of us have contacted GM DIRECTLY to file a complaint at
We have also contacted a Class Action Lawyer based out of Philadelphia that has gone up against GM before. Speak with Michelle
UPDATE: GM called me back to discuss this issue twice and they are trying to contact the dealership for payment assistance options.
I contacted GM and they said its not a widespread issue and all i can do is wait.
Just got a call from dealership. They said my issue is the gps antenna. Which is also on back order with no eta date
We know how upsetting this concern with your GPS antenna and the part delay must be for you. While we are unable to expediate part delivery or repairs, Our team would be glad to connect with you to provide you with an extra layer of support during the repair process. Please send us a private message to OnStar_Support. Just select the envelope icon at the top right of your screen to get started.
This is currently happening to me! I had to have my 2025 Enclave jump started twice this weekend! They said there a backorder for the module necessary to repair the vehicle.
Jennifer, your disappointment with this situation has not gone unnoticed. As soon as you have a moment, please send a private message to OnStar_Support with more information so that we can look further into this.
My brand new 2025 Enclave has now been in the shop for 27 days without any updates. They are saying faulty on-star module, on backorder. How long will this go on?