Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I recently bought equinox ev 2025. In 5th month of use, telematics system stopped working. Dealership mentioned that part is nationwide back ordered with no estimated date. And i saw on many portals ...
I have had my 25 Equinox EV RS for 8 months now. The telematics and OnStar stopped working back in October. My household has 2 Equinox EV's and both had the telematics module take a dump. NO MAPS, NO INTERNET, NO ONSTAR CONNECTION, NO CRUISE CONTROL, NO APP CONTROL. NO CHARGIN LOCATION SERVICES. AND PHANTOM E STOPS IN THE MIDDLE OF A CLEAR ROAD! Took one to the dealership and had to wait 2 months for a replacement. I know GM is slowly becoming a subscription based company but you won't make money if your apps are worthless for months at a time!
Everyone who is affected by this should make formal complaints with the federal departments.
@Raygiff Please do reach out to us should you need assistance. You can DM OnStar_Support at any time.