Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
We do regret to hear of any concerns with your new vehicle. To clarify, is your Equinox currently located at your certified Chevrolet dealership? They are in the best position to provide you with any available updates on parts. While our social care team does not have the ability to expedite parts, we can provide you with an additional layer of support throughout the repair process. We will keep an eye out for your reply in the meantime.
The dealership gave me car back as the item is back ordered with no estimated date of availability. What other support i can get ?
Thank you kindly for clarifying. If you continue to await updates from the dealership related to your hardware, we can provide an additional layer of assistance and communication moving forward. If you would like our help, please send us a private message with more information. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
It's a lot of word salad. Yet, when I run into this problem now, 6 months later, the part is still on backorder, still with no ETA.
How is it okay to sell a new vehicle without ability to repair those under warranty for months?!
Same problem, May 2026. Dealer has had the car nearly for a month with no ETA. Can you help?
This is not the experience we want for you. We would be glad to connect and learn more your about the concern with the telematics module in your vehicle and see how we can support through the repair process. Please send us a private message with your VIN, current mileage, dealership, and full name to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement.
Excuses Excuses GM should do better vetting and diligence when they sign deals with onstar.