Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I am just starting to have this issue - this is kind of scaring me. I bought my 2025 Equinox Activ back in March and two weeks ago this issue has started to happen, but it is connecting maybe after a couple of hours into the day. I had it in the shop yesterday (10/16) and said it was a system update that needed and they did that, and when I got in the car it connected to everything right away - got in it this morning to go to work and I get Cannot Connect to Onstar, which in turns not allow me to connect to Wi-fi and throwing the Nav off. Is this what I have to look forward to in getting this repaired? Part of me wants to cancel my service. This is just not acceptable in a 2025 vehicle. Why is this part on back order? Why has a Recall not been declared? Is the current Tarrif's causing the module to be on backorder? I have had Chevy's for the last 17 years (used to be a Ford person) and I would much rather have a Chevy but I would trade the car in a second if I have to start dealing with these issues.
This isn't the experience we hoped for you to have with your new Equinox. We know how vital it is to stay connected on the road, and we realize that repairs that involve part delays can be stressful. You did the right thing by bringing this concern to the attention of your dealership, and our team is glad to connect with them to offer further support. If it interests you to have our assistance through this process with your vehicle, feel free to private message OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.
I have another appointment with my dealer on 10/25 - if I am told its the modular and will order part and on back order, I am cutting my onstar services - this is just completely unacceptable to the point I am wanting to ditch my car and go get another vehicle - I pay too much money to not have the features I pay for not work and be told - no ETA on parts. I'm not sure who is at fault here Onstar not keeping up with their end of the deal or GM providing faulty parts. I will keep you informed of the lack of progress I receive but GM and Onstar need to figure this out sooner rather than later
We appreciate this additional insight, and truly recognize the stress and disappointment caused by the module concerns in your vehicle and repair delay. It's our priority to offer our support through this process and provide you any assistance you might need in the meantime. We'll be by your side until we can confirm that your OnStar Services are working consistently and seamlessly again. To get started with our team, please send us a private message. We will watch for your follow-up.
So they did the bulletin update and ran that but STILL cannot connect to Onstar on a daily basis. They ordered a module for me - but who knows when that will come in. So my question is....I am paying for a service that works 50% of the day - but yet I am still paying 100% of the service....what kind of credit/reduce in monthly fee do I get? I have documented the date it started and the days I have sat at the dealership while they run diagnostics on my car and will document how many days my OnStar does not work until the module comes in.
This is not the experience I was hoping to have with my new Equinox either. How about you buy it back?