Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I have had my 25 Equinox EV RS for 8 months now. The telematics and OnStar stopped working back in October. My household has 2 Equinox EV's and both had the telematics module take a dump. NO MAPS, NO INTERNET, NO ONSTAR CONNECTION, NO CRUISE CONTROL, NO APP CONTROL. NO CHARGIN LOCATION SERVICES. AND PHANTOM E STOPS IN THE MIDDLE OF A CLEAR ROAD! Took one to the dealership and had to wait 2 months for a replacement. I know GM is slowly becoming a subscription based company but you won't make money if your apps are worthless for months at a time!
Everyone who is affected by this should make formal complaints with the federal departments.
Hello there again. We are reaching out to see if you received our last message. With such a pressing matter, we are eager to lend a helping hand to restore your confidence and safety while out on the road in your Equinox EVs. At your earliest convenience, send us a private message to OnStar_Support with the previously requested information. We'll be keeping a close eye out for your outreach.