Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
I have had my 25 Equinox EV RS for 8 months now. The telematics and OnStar stopped working back in October. My household has 2 Equinox EV's and both had the telematics module take a dump. NO MAPS, NO INTERNET, NO ONSTAR CONNECTION, NO CRUISE CONTROL, NO APP CONTROL. NO CHARGIN LOCATION SERVICES. AND PHANTOM E STOPS IN THE MIDDLE OF A CLEAR ROAD! Took one to the dealership and had to wait 2 months for a replacement. I know GM is slowly becoming a subscription based company but you won't make money if your apps are worthless for months at a time!
Everyone who is affected by this should make formal complaints with the federal departments.
Your safety is of utmost importance to us and we hope no one was hurt during this incident. If either of your Equinox EVs still require service, our team would be more than happy to get involved to add an additional layer of assistance through these trying times. Should you be interested in proceeding, we ask you send your contact information, VIN, vehicle mileage, and the name/location of your servicing dealership in a private message to OnStar_Support. We hope to hear from you soon there. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the OnStar Privacy Statement https://www.onstar.com/us/en/privacy_statement/.
Hello there again. We are reaching out to see if you received our last message. With such a pressing matter, we are eager to lend a helping hand to restore your confidence and safety while out on the road in your Equinox EVs. At your earliest convenience, send us a private message to OnStar_Support with the previously requested information. We'll be keeping a close eye out for your outreach.
@Raygiff Please do reach out to us should you need assistance. You can DM OnStar_Support at any time.