Forum Discussion
2025 equinox ev- OnStar Telematics module - no dates for backorder part is unacceptable
This isn't the experience we hoped for you to have with your new Equinox. We know how vital it is to stay connected on the road, and we realize that repairs that involve part delays can be stressful. You did the right thing by bringing this concern to the attention of your dealership, and our team is glad to connect with them to offer further support. If it interests you to have our assistance through this process with your vehicle, feel free to private message OnStar_Support with additional details. Just select the envelope icon at the top right of your screen to get started.
I have another appointment with my dealer on 10/25 - if I am told its the modular and will order part and on back order, I am cutting my onstar services - this is just completely unacceptable to the point I am wanting to ditch my car and go get another vehicle - I pay too much money to not have the features I pay for not work and be told - no ETA on parts. I'm not sure who is at fault here Onstar not keeping up with their end of the deal or GM providing faulty parts. I will keep you informed of the lack of progress I receive but GM and Onstar need to figure this out sooner rather than later
We appreciate this additional insight, and truly recognize the stress and disappointment caused by the module concerns in your vehicle and repair delay. It's our priority to offer our support through this process and provide you any assistance you might need in the meantime. We'll be by your side until we can confirm that your OnStar Services are working consistently and seamlessly again. To get started with our team, please send us a private message. We will watch for your follow-up.
So they did the bulletin update and ran that but STILL cannot connect to Onstar on a daily basis. They ordered a module for me - but who knows when that will come in. So my question is....I am paying for a service that works 50% of the day - but yet I am still paying 100% of the service....what kind of credit/reduce in monthly fee do I get? I have documented the date it started and the days I have sat at the dealership while they run diagnostics on my car and will document how many days my OnStar does not work until the module comes in.
So that our team can look into available options for you, please send us a private message by clicking the envelope icon at the top right of your screen. We are more than willing to assist.