OnStar Community

New ‘24 CT5 keeps losing profile radio presets.

After a couple of days from setting the radio presets in my user profile most of my radio presets disappear. A random couple might stay or they might not. I’ve been through the process 5 times now. I can reenter them but within a day or 2 they disapp...

No App button to download apps on 2024 Equinox

I just purchased 2 2024 Equinox's a week ago. Neither vehicle has the app button to download apps from onstar that our premium plan says we can get. When calling, On-Star appears to have no idea.

Charged months after cancelling

I called support two months ago and asked to cancel my plan completely after they tried to weasel me into paying for a cheaper plan. I do not want to pay, and cannot afford to pay for any service and made this clear. They assured me it was cancelled ...

2024 SILVERADO WT

WILL I BE ABLE TO START MY TRUCK FROM THE MY CHEVY APP. ? WAS TOLD WT MODEL'S WILL NOT.

Equinox 2024 mychevrolet app will not show updated vehicle status

I have contacted OnStar multiple times and each time it is the same thing. It takes a hour on the phone and nothing changes. I bought a brand new Equinox 2024 in December and the mychevrolet app has never worked correctly. It will start, lock and unl...

No Wifi, No Onstar, 2022 Silverado

I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the ...

Don’t receive text message alert

I no longer receive text message alerts when I’m driving. I have forgotten device repaired. It made sure in Bluetooth on my phone that I have selected get notifications. I’ve done this several times and nothing will work. I receive phone calls while ...

Continuous Charges Even After Cancellation

I cancelled my service multiple times OVER A YEAR AGO for a vehicle I NO LONGER OWN because I continue to be charged for it. I should now only have Wifi service connected ($15), and thought the issue was resolved, until I was randomly charged AGAIN f...

Premium package not giving me all my package on my 2023 Tahoe High Country.

Wi-Fi will not work

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working...

Mobile App Charge Status

Why is my mobile app charge status not updating for level 3 charging? It updates/works for level 1 and level 2. Support has failed to contact me regarding this issue for almost 2 MONTHS!

How do I get the Remote Start button added to myChevrolet app?

A main reason I got the Premium package a few months ago is for the Remote start feature. I just realized that I don't have a button to activate this on the myChevrolet app on my phone. Any thoughts on how to get this updated so this feature can be u...

OnStar Maps WiFi not working

I have a 2022 Silverado. About a week ago, the green light beside my OnStar button went dark. My WiFi no longer receives signal, my maps doesn’t work and when you push the OnStar button nothing happens. I called OnStar and they did a test & said ever...

upgraded my account but cannot load on phone

Last night we upgraded to the full package but when we try to use the app on our phones, it shows the home page but has a mgs that says "failed to upgrade please try again later" which we tried this morning and still does not load

2024 Sierra unable to connect to vehicle

Brand new Sierra 1500. I can log in and start, lock, and unlock the truck but when I try to check vehicle status it says unable to connect. Any fix for this?