OnStar Community

Be Careful with Trial Plans

Very difficult to cancel. You have to talk to someone.I am still waiting on my cancellation email.

Continued charges after canceling twice

Sometime in late 2022, I canceled my service online, under California's Automatic Renewal Law (Assembly Bill No. 390). On November 27th 2023, I noticed the charges continued past my previous cancelation attempt. I called to cancel on that date, and w...

Reconnecting app after new module

I recently had the o star module replaced in my 2021 Yukon. I can’t seem to get MyGMC app to see the vehicle. I’ve uninstalled and reinstalled the app.

3 year remote access

I bought a new 24 Chevy and was invoiced for the remote access plan as it was in the MSRP for the vehicle. Since I paid for the 3 years and no longer have the vehicle what do I need to do to get refunded the pro rated amount back?

Thank You, Goodbye

I have a 2017 Chevy Traverse that I just purchased. I connected my iPhone to bluetooth. For some reason, anytime I use Siri (hey Siri, call XXXX)... or (Hey Siri, text my son.....), it does the requested function, but then says "Thank you, goodbye".....

Trying to setup shared family member with my Chevrolet app. gets Unable to retrieve account details

Wi-Fi in my car

I had Wi-Fi in my car for like 5 years and then my credit card was stolen and I got a new one. I never thought about my Wi-Fi being connected to that card, so it expired. How can I get it reinstated?

iPhone will not connect to Onstar WiFi hotspot designed by AT&T

For about 6 months now my iPhone 13 Pro has been unable to auto join to my WiFi hotspot in my 2021 GMC Sierra SLT!!!! I’ve made 50 calls to Apple! I’ve made 50 calls to ONSTAR/AT&T WiFi data connection! I’ve made 50 calls to GM dealership I purchased...

2018 Equinox infotainment system

So I got a 2018 Equinox that will not update it's infotainment system. I got the original mylink on it but it's been very annoying lately (slow response, randomly stops working). I'm trying to get it to update but it will not. Is there a force update...

Mobile app message unable to connect…

My Chevy app is not allowing me to start, unlock, etc., but I can use my fob to remotely start etc. I have spoken to several people who had me delete and reinstall the app. Anyone have the same experience?

Onstar light red

On Star light went red this morning and almost ten hours still red. This has happened before but before I could make an appointment with the dealer, the light went green again. Is there nit a way to simply reset it?

2021 Buick Enclave Intermittent OnStar Service

For the last several months, a few times a month our OnStar service will not work. We also have wifi on our Enclave and there are times it will not work, saying we have to have a data plan. We have an on-going unlimited data plan. It tells us to push...

2024-02-09 - OnStar Service and myChevrolet App

I continue to have issues with OnStar and the myChevrolet app, of which there are open Cases for all of them:1. Cannot reliably view or edit the "Wi-Fi Hotspot" in my accounts for online/browser app on https://my.chevrolet.com for the myChevrolet app...

Infotainment center and On Star not working

Issues started shortly before Christmas with the radio shutting off randomly or becoming unresponsive. By the time I went to the dealer on 12-26-2023 the infotainment center was completely inoperable. No radio, no OnStar, no GPS, no Wifi, and so fort...

iPhone Does Not Automatically Connect To Wi-Fi Hotspot

iPhone 14 Pro Max is properly connected to vehicles Wi-Fi Hotspot. However, Wi-Fi Network has to be manually selected on iPhone and connected each time vehicle is started. The iPhone does not automatically connect to the known vehicles Wi-Fi Network.