OnStar Community

Trying to setup shared family member with my Chevrolet app. gets Unable to retrieve account details

Wi-Fi in my car

I had Wi-Fi in my car for like 5 years and then my credit card was stolen and I got a new one. I never thought about my Wi-Fi being connected to that card, so it expired. How can I get it reinstated?

iPhone will not connect to Onstar WiFi hotspot designed by AT&T

For about 6 months now my iPhone 13 Pro has been unable to auto join to my WiFi hotspot in my 2021 GMC Sierra SLT!!!! I’ve made 50 calls to Apple! I’ve made 50 calls to ONSTAR/AT&T WiFi data connection! I’ve made 50 calls to GM dealership I purchased...

2018 Equinox infotainment system

So I got a 2018 Equinox that will not update it's infotainment system. I got the original mylink on it but it's been very annoying lately (slow response, randomly stops working). I'm trying to get it to update but it will not. Is there a force update...

Mobile app message unable to connect…

My Chevy app is not allowing me to start, unlock, etc., but I can use my fob to remotely start etc. I have spoken to several people who had me delete and reinstall the app. Anyone have the same experience?

Onstar light red

On Star light went red this morning and almost ten hours still red. This has happened before but before I could make an appointment with the dealer, the light went green again. Is there nit a way to simply reset it?

2021 Buick Enclave Intermittent OnStar Service

For the last several months, a few times a month our OnStar service will not work. We also have wifi on our Enclave and there are times it will not work, saying we have to have a data plan. We have an on-going unlimited data plan. It tells us to push...

2024-02-09 - OnStar Service and myChevrolet App

I continue to have issues with OnStar and the myChevrolet app, of which there are open Cases for all of them:1. Cannot reliably view or edit the "Wi-Fi Hotspot" in my accounts for online/browser app on https://my.chevrolet.com for the myChevrolet app...

Infotainment center and On Star not working

Issues started shortly before Christmas with the radio shutting off randomly or becoming unresponsive. By the time I went to the dealer on 12-26-2023 the infotainment center was completely inoperable. No radio, no OnStar, no GPS, no Wifi, and so fort...

iPhone Does Not Automatically Connect To Wi-Fi Hotspot

iPhone 14 Pro Max is properly connected to vehicles Wi-Fi Hotspot. However, Wi-Fi Network has to be manually selected on iPhone and connected each time vehicle is started. The iPhone does not automatically connect to the known vehicles Wi-Fi Network.

Apps not downloading or available

I have had 5 calls with Onstar and they can't get my apps to download. They tell me the apps aren't available yet but with no expected timeline. Anybody have this problem? Brand new Silverado and all I get is the run around.

Wifi connection

My wifi speed is so low that most apps will not workOnstar has been involved for 3 months but tell me it is a GM dealer problem. GM dealer said there was a fault showing on the module but did not know what it is. I authorized replacement of the modul...

Reduced propulsion message on Chevy Volt 2017

In May-2023 my car showed this message, the car heated up and slowed down. I called OnStar and was advised that I should not drive the car any further and they had it towed to the nearest dealer. Some parts (which were out of stock for more than 3 mo...

Chevrolet App

I feel like my Chevrolet app doses not work as well as the previous app. Woth my 2016 Equinox I could get to the app start my car and it would be warmed up when I got out to it. Now It takes an extremely long time for the app to open then when I pres...