Technical and Service Support
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Technical Support Groups

There seems to be multiple Technical Support Groups within OnStar/GM/myChevrolet app. Can you please provide ALL of the contact information ALL of the groups. ie. Phone numbers and email addresses. Thank you.

Trusted Device Issue

OnStar has not been helpful with the trusted device issue in new models. I’ve been trying to reach out to them and they just close my case. They need to either speed it up or should not be charging people for services they don’t receive. Some communi...

Chevy Maps+ Not Working

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox. I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrole...

No Wifi, No Onstar, 2022 Silverado

I signed up again for connected services last month. It hasn't worked once. Onstar button doesn't work. I called from my phone but all they say is I'll have to take my truck in to the dealer. I don't have the time to do that. I need my truck and the ...

Squareegg by New Contributor
  • 1548 Views
  • 1 replies
  • 1 kudos

2023 Equinox & Navigation

I just a got new Chevy Equinox with a trial of Onstar. I tried navigation for the first time. When Onstar sends my route to my phone, it is just an arrow with turn by turn diretions. I prefer a map view sort of like google maps. Is it possible to hav...

Suzantn by New Contributor
  • 1006 Views
  • 1 replies
  • 0 kudos

2023 Trail Boss myChevrolet app remote start

2023 Colorado Trail BossDealer installed Chevy remote start (GM Part 86810372) on new Trail Boss before I took delivery on 07/27/2023. Key fobs work fine but can’t use myChevrolet app to start/stop. Start/Stop button not an option on app. Have Remote...

JSWKX007 by New Contributor
  • 1167 Views
  • 1 replies
  • 0 kudos

Smart Driver information Request

Am I able to request a detailed form of my onstar Smart Driver activity? I see that it shows you the information for the current day and an overall for the month, but is there a way to pull a detailed log of the smart driver information for each day ...

CarlosG by New Contributor
  • 673 Views
  • 1 replies
  • 0 kudos