Technical and Service Support

Wi-Fi will not work

I have been paying every month for the AT&T Wi-Fi hotspot, but it will not connect or allow any access on any phone or other device. How does this get fixed? It worked perfectly fine months ago. Why am I being charged for a service that isn’t working...

Mobile App Charge Status

Why is my mobile app charge status not updating for level 3 charging? It updates/works for level 1 and level 2. Support has failed to contact me regarding this issue for almost 2 MONTHS!

How do I get the Remote Start button added to myChevrolet app?

A main reason I got the Premium package a few months ago is for the Remote start feature. I just realized that I don't have a button to activate this on the myChevrolet app on my phone. Any thoughts on how to get this updated so this feature can be u...

OnStar Maps WiFi not working

I have a 2022 Silverado. About a week ago, the green light beside my OnStar button went dark. My WiFi no longer receives signal, my maps doesn’t work and when you push the OnStar button nothing happens. I called OnStar and they did a test & said ever...

upgraded my account but cannot load on phone

Last night we upgraded to the full package but when we try to use the app on our phones, it shows the home page but has a mgs that says "failed to upgrade please try again later" which we tried this morning and still does not load

2024 Sierra unable to connect to vehicle

Brand new Sierra 1500. I can log in and start, lock, and unlock the truck but when I try to check vehicle status it says unable to connect. Any fix for this?

Data runs out quickly

I bought a data plan with 2gb. All im using it for is navigation, Five days after the data renewed itself I'm down to 1.1 Gb of data left and all I used it for was to navigate 240 kms. Something must be using the data upbut I don't know what it could...

3-year remote access plan - '24 Silverado

My 2024 Silverado came with a 3-year remote access plan included in the MSRP. I am nearing 1-month into ownership and have begun receiving call and emails saying my trial is ending soon. What do I need to do to keep my remote access plan for the rema...

WiFi fix

After hours of research, I found this guy on YouTube which has helped several people resolve their WiFi connection in their Chevy/GM vehicles. This worked for me as well. I had trouble getting on the internet and opening apps but now I can. The fix i...

2003 hummer h2

My OnStar activates itself my radio keeps reading the time and phone and I can’t turn it off and I don’t even have an active plan with this car help

Daughter's Location

There are times here lately most every day my daughter's location is not correct. Sometimes I can log out and back in and it will track her, but most times it does not. Like today she is not at home, but her location indicates she is at home. What's ...

I don't want to use the mobile app

I'm trying to figure out how to get an address saved to the maps in the vehicle without using a cell phone. What are my options?

Cooperation

Dear colleagues,My name is Kate, i am working in LiTRO Company in Kazakhstan. We are Roadside Assistance Company and want to work with you. Can you help is to solve fleets needs and male our operation more safe.How can i discuss the cooperation? Who ...

2018 Equinox Onstar Apps & Navigation

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

Wi-Fi not providing signal

We recently bought a 22 Suburban and requesting Wi-Fi services to be set up. We were told it would be active within 24 hours. The Wi-Fi is on, the bars are with the icon showing Wi-Fi but when we connect no signal is provided from the vehicle to the ...

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