Technical and Service Support

App not updating or missing information like tire psi etc.

Believe it or not, I’ve found a FIX that quite frankly GM and the OnStar staff should have been able to find and share with all of us. Here goes. Delete the app. Turn your phone off then back on. Reinstall the app. Turn your phone off and back on onc...

Vehicle Status - Incorrect Recommended Tire Pressure - myChevrolet Mobile App

When is the issue with the incorrect "Recommended" "Tire Pressue" going to be fixed for the Android myChevrolet app?ie. "Vehicle Status > Tire Pressure - Recommended" shows 24 psi for both the Front and Rear tires for both my 2024 Equinox and 2023 Tr...

Family Sharing, family member's shared asset not saving

Hello - I am writing to determine if anyone is experiencing an issue where a family sharing invite was sent and accepted by a family member; however, post invite acceptance, I as the family sharing account owner am unable to assigned a shared asset (...

Alexa is connected but..

So I have an Alexa account and see that I can use her with my 2024 Terrain. The app is installed in the can and she wakes up when I press the icon. But, if I try to stream a radio station out of my area all she does is tune the radio. I even tried on...

Mychevy app problem AGAIN

I could log on for one day, but after that, I still got 'couldn't retrieve account details' errors over and over. I called Onstar and could log on for one day, but the next day, I started to have the same problem all over again. Any plan to fix the a...

Added 2nd vehicle and now it’s a mess

Added a second vehicle to the app. Since then I can only see the second vehicle on the app. I can access the onstar data stats but nothing else. Calling onstar is an absolute waste of time. I need someone who can help me because I am sick of paying f...

2018 gmc wifi

my monthly premium is paid but does not show any minutes and when I go to try and connect my wifi to my info system the categories of the wifi and wifi hot spot is not lite up I have taken to my GM dealer several times and they cannot figure out./

C7 Corvette Software Update Email.

I’ve received a couple of emails that my Corvettes software would soon be updated over-the -air and I’d be told when the update was ready to be applied by the touch screen. The emails specifically listed my Corvettes VIN. When I look at the system so...

Connected apps

I recently paid for an Onstar preferred plan when my maps failed me on a trip where I needed the guidance. I was assured by the tech that I would have access to in-vehicle apps including Alexa Built-In and The Weather Channel. I have neither of those...

Diagnostic Alert; Low Tire Pressure

I received a Diagnostic Alert stating my Rt Front Tire Pressure was low. I checked the pressure, was a couple of pounds different, not anything drastically, so I added a couple of pounds. The following day, I receive another Diagnostic Alert stating ...

No Wifi Hotspot STILL

I have not had a WiFi Hotspot since May. I have had 2 visits to the Dealer and at least 6 lengthy calls to OnStar with NO RESOLUTION. The Dealer says it's OnStar and OnStar keeps saying they are "escalating" a ticket and someone will call but no-one ...

Wi-Fi Hotspot Settings - Web App (chevrolet.com)

When is the Wi-Fi Hotspot Settings issue with the web app (chevrolet.com) going to be fixed?ie. Accounts > PRODUCTS > "2024 Chevrolet Equinox" > Vehicle Settings - This shows the correct "Wi-Fi Hotspot Settings" for the "2024 Chevrolet Equinox". If I...

No internet connection message when trying to make a call hands free

Even though my phone is paired to my vehicle I can't make a hands free call using the steering wheel button?When pushed I get a message saying I need an internet connection for this?

No OnStar Light, No Wifi

I have a ‘22 Tahoe and have had more OnStar/wifi issues than I have ever had before and all previous vehicles were used. I am sick of the amount of time I lose wifi service and/or lose my vehicle to have one thing or another worked on. So the problem...

New ‘24 CT5 keeps losing profile radio presets.

After a couple of days from setting the radio presets in my user profile most of my radio presets disappear. A random couple might stay or they might not. I’ve been through the process 5 times now. I can reenter them but within a day or 2 they disapp...

OnStar Community

Forum Posts

App not updating or missing information like tire psi etc.

Vehicle Status - Incorrect Recommended Tire Pressure - myChevrolet Mobile App

Family Sharing, family member's shared asset not saving

Alexa is connected but..

Mychevy app problem AGAIN

Added 2nd vehicle and now it’s a mess

2018 gmc wifi

C7 Corvette Software Update Email.

Connected apps

Diagnostic Alert; Low Tire Pressure

No Wifi Hotspot STILL

Wi-Fi Hotspot Settings - Web App (chevrolet.com)

No internet connection message when trying to make a call hands free

No OnStar Light, No Wifi

New ‘24 CT5 keeps losing profile radio presets.

Vehicle status in myBuick app not updated for 4 weeks

My Chevy app not opening. I have already uninstalled and reinstalled it

Both rear tires flat (false diagnostic alert)

Still waiting for my OnStar modlule

Flat tire and my Diagnostics Report is not updating on line

"Diagnostic Alert" while truck is off?

When I sell my vehicle, will I get a refund when cancelling my OnStar service?

General