OnStar Community

Unable to add family members to Guardian

"We are experiencing technical difficulties completing your request, please try again (500)"This is what I receive when I try to add my family members

I'm getting a technical error 500 trying to add a family member.

I want to add another family member to my guardian account. I clicked the little three lines and it gives me the family members I have. Then up in the corner it's a little plus to add another family member. When I click on it it says we're having tec...

Unreliable Wi-Fi Hotspot Settings in Online and Mobile App

With numerous cases I have opened with OnStar/GM/Chevrolet, it is still an issue with failure to reliably manage and display Wi-Fi Hotspot settings in both my online (https://my.chevrolet.com) account and in the myChevrolet app. This has been ongoing...

error message

whenever I try to add a family member to the guardian app it gives me an error that says please check your network connection and try again later. I have logged in and out. I have also uninstalled and re-installed app. I've powered my phone on and of...

No Remote Start Option in MyChevrolet App

I just bought a 2024 Chevrolet Colorado Trail Boss with Preferred Plus Wifi and Remote Access offered by Chevy. MyChevrolet app does not have the remote start feature. It has all the others listed expect for that. How do I got about getting that adde...

internet is not working

2025 Trailblazer ACTIV no in-vehicle apps (Warner Media, App Store)

I purchased a 2025 Trailblazer ACTIV on July 23. I was looking at the renewal information for OnStar and realized that I'd been looking at the Android Auto apps, not the in-vehicle apps. Turns out I don't HAVE any in-vehicle apps, despite being signe...

My OnStar service red light is on, I have no radio reception

Wi-Fi will not work, but plan is active

My tv’s are not receiving internet for youtube. But my onStar plan is still current and active

360l xm suddenly has no internet connection

The rest of the channels work, streaming channels just stopped working out the blue on 24 Acadia. I have app access package via on star and platinum package via xm. Xm has sent refresh signals. Claims it’s on stars internet. On star says everything i...

Notification of Service Update Bulletins

I would like to suggest that OnStar add any Service Update Bulletins to the section where in the monthly OnStar Diagnostic Report, the owner can see if there is any Service Update Bulletins as you can "To check for recalls and programs on your GM veh...

Oil change and tire rotation

I bought my 2024 Terrain from Foundation GMC in Witchi Tall Falls, TX . My vehicle is due for a oil change and tire rotation. I thought that I would change to a dealer closer to me Southwest GMC in Lawton, OK. Southwest is giving me the run around an...

Waiting for Refund

I have had a case open since 2/28/24 and been told on 4 separate occasions that my refund of $664.21 would be processed in 3-5 days and it has now been nearly 3 weeks. I went on the app and updated my payment method on February 27th. By doing that I ...