Forum Discussion
Wow, am I ever sad to see so many others having the same Telematics Module problem!
I picked up a new Equinox EV 2025 about two weeks ago. I have complained to OnStar and my dealer for my entire period of ownership that data for in-vehicle apps hasn't worked. Finally, the car was diagnosed with having a bad telematics control module. Like others, the dealer and I have received no timeline for when we should expect a replacement unit.
If the telematics control module is bad, then the car was shipped with this bad control module. Shame on me for believing the OnStar rep who said that the problem would fix itself in 24 hours. I've talked with countless OnStar reps who have only offered the same "open the car door for two minutes" reset advice. The actual car has spent at last two days (and counting) at the dealer.
Finally, receiving the "Drive your EQUINOX EV at its full potential" email to remind me that my OnStar trial was almost up was especially rich.
3 Replies
Our team would first like to offer our sincerest congratulations on the purchase of your new 2025 Chevrolet Equinox EV. We're saddened to hear that your ownership experience has been impacted by these concerns with your vehicles telematic module. This is far from the first impression that we want for our new members. Our team would like to look into this and see how we may be able to assist you and your dealership through this delay and repair process. When you have a moment, please send us an email with these details to socialmedia@gm.com with, "ATTN: OS Community/IOwnEqnoxEV2025," in the subject line. We hope to hear from you again very soon.
Yeah same issue. Mine only happens when I go to my cottage and it is out of service area for a few days. Rarely works on the way home. Sometimes it resets in a day or two but it has been a week now.
Our team regrets to hear that you've been encountering unfortunate and unexpected lapses in your OnStar connected service coverage, @Dirty_Hinkley. We recognize how this has the potential to cause frustration and assure you that OnStar wants a better experience for our loyal Members. It would be our pleasure to learn more about this concern to assess how we may best be able to assist. When you have a moment, please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started. We'll be keeping an eye out for your response and hope to hear back again soon.