Vehicle Mobile App Support
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Forum Posts

Electric efficiency not being shown in app

2018 Chevrolet Volt. Starting at some point late January 2023, the electric efficiency is no longer showing in the Vehicle Status of the My Chevrolet app. I deleted and reinstalled the app, but no change. I also just checked the January diagnostic re...

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Mychevrolet app android

Mychevrolet keeps telling me it is not supported and to uninstall and reinstall the most recent update. Using Android. I have done this 3 times with no success. Any ideas? Thanks.

Kellyeli by New Contributor
  • 1185 Views
  • 1 replies
  • 0 kudos

MyChevrolet App demanding update

I tried accessing the MyChevrolet app and it demanded I get the updated version. I deleted the app and downloaded the most current version from the Apple App Store and it still is demanding an update and won’t let me log in. iPhone15 Pro with iOS 17....

Smerlihan by New Contributor
  • 1307 Views
  • 1 replies
  • 0 kudos

My Chevy Bolt EUV Charge Status NOT Updating

On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in "Updating". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023 Chevrolet Bolt EUV. I have to get in car, start ca...

WSS by New Contributor
  • 1436 Views
  • 1 replies
  • 0 kudos

App's not working and WIFI barely usable

I've called before and gotten no where. Wifi barely works in my 2019 Chevy Tahoe. I pay for unlimited data, and barely can use it as the apps on my phone or ipad won't work with such slow speed. The apps in the infotainment don't work. I can't downlo...

pjudge15 by New Contributor
  • 4370 Views
  • 4 replies
  • 2 kudos

Resolved! My Chevrolet app not remote starting my vehicle

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid too much for this feature for it not to work Also wit...

Elee by New Contributor
  • 21595 Views
  • 5 replies
  • 0 kudos

2018 Equinox App Store

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

Blackfish by New Contributor
  • 900 Views
  • 0 replies
  • 0 kudos

Cadillac App

If the myCadillac app isn't going to work anymore, then cancel my OnStar service ! What am I paying for?!

SMF by New Contributor
  • 1238 Views
  • 1 replies
  • 0 kudos

MyGMC app not working

I cannot log into myGMC app on my iPhone 13 mini. After entering my email and password, I get a popup that says "Unsupported Version" and an application update is required. Clicking "update now" takes me to the App Store and the myGMC app but there i...

Jtown1973 by New Contributor
  • 1902 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to Reconnect MyGMC app

Recently the MyGMC App on my android will not connect to my account istead providing the error "Service Unavailable" and "please contact an advisor for assistance".My account is current and service is active. I have been unssuccessful in locating any...

wsshardy by New Contributor
  • 17777 Views
  • 9 replies
  • 0 kudos