- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-26-2024 05:29 PM - edited 10-26-2024 05:30 PM
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2025 01:19 PM
Valiant
On star called me and had me log in to the radio not the app on the screen but the Radio itself. I used my OnStar username and password. Once I did that the chevy app Preferences were visible and can edit the settings.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
10-27-2024 04:51 AM
Thank you for providing us with the troubleshooting steps you have already taken. Our team here would like to take a further look into things regarding any available Personalization settings. To start, kindly email socialmedia@gm.com with ATTN: OnStar Community/dakjmck in the subject headline. With this, feel free to forward us any screenshots of what you're seeing within the mobile app. Any additional details are greatly appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2025 01:19 PM
Valiant
On star called me and had me log in to the radio not the app on the screen but the Radio itself. I used my OnStar username and password. Once I did that the chevy app Preferences were visible and can edit the settings.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-10-2025 01:47 PM
Hi - thanks for the reply and suggestion.
Pretty sure I’m already logged into the radio in the vehicle, but I’ll play around with it to see if logging out and back in does anything.
Nit sure what the difference between logging into the “radio” and some app on the radio is, but, I’ll play with it.
V
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-11-2025 11:40 AM
I spent 45 minutes on the OnStar with a rep - and they couldn’t resolve the issue. They said my GBI radio isn’t compatible with those functions….
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
01-12-2025 06:04 AM
We understand this situation has caused you frustrations. Again, our team is only an email away moving forward. We would like to take a further look into things on our end and assist in any way that we can.
