Help
Vehicle Mobile App Support
Find FAQ's and support for MyBrand app
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign in to Ask a Question

Vehicle Status

Why does the MyGMC app not give the most basic question of my vehicle status: Is the vehicle locked or unlocked? When I'm 3 blocks away, I don't need to know what the oil life is or the tire pressure, I need to know if it is locked. Yes, I am able to...

MikeG by • New Contributor
  • 471 Views
  • 0 replies
  • 0 kudos

Family sharing

I have made numerous attempts to share the MyCadillac account with my wife, but each time we have been unsuccessful. I finally gave up and shared my login with her as she is a trusted person. Has anyone else had similar issues or have been able to sh...

App not compatible, suddenly this week Jan 2024

What is wrong with you people, customer pay huge money to own a smart phone, mine S8+ was over $1000 and you won't maintain compatibility as it gets older? What the hell kind of customer support is that? Just because it's older does not mean it shoul...

2019Volt by • New Contributor
  • 1036 Views
  • 1 replies
  • 0 kudos

myChevrolet App not updating

Since updating my iPhone to a 15 Pro Max with the most recent iOS (17), my myChevrolet App has stopped updating. I cannot use the remote access on the App. I have the Remote Access OnStar plan. I have tried all trouble shooting advise & nothing works...

adcoleman by • New Contributor
  • 1602 Views
  • 1 replies
  • 0 kudos

Remote Start, Charge Status, Digital Key

My remote start feature in the app frequently fails to initiate the vehicle's startup. I often need to close the app forcibly and attempt the process two or three times before the signal from my Cadillac app successfully reaches the server and subseq...

dimeone1 by • New Contributor
  • 1727 Views
  • 3 replies
  • 1 kudos

MyChevrolete App - Android

Running Version 6.22.0 (4312) of the MyChevrolet app. I can connect to my 2022 Corvette and retrieve data without issue. Everything works except Media Radio Favorites. When I select Controls/Media/My Radio Favorites I receive a "Connection Error". Ev...

BFresh20 by • New Contributor
  • 903 Views
  • 1 replies
  • 0 kudos

Trips Didn't Get Recorded

App: myChevrolet - Version 6.8.0 (4175)There are 2 trips missing for our 2023 Trailblazer. (More > Chevrolet Smart Driver) When: 21-May-2023 Between 3 and 5 PM CDT This has happened previously. Is this a known issue?

myChevrolet App Issues

I have had the following issues with the myChevrolet app since an update back in February. These are all documented issues. When is Executive Escalations going to fix these? 1. "Vehicle Status" > "Fuel Efficiency" - Not working (Bogus number) - Can't...

Recently Solved
Top Kudoed Authors
View all
Copyright © 2024 Khoros, LLC
Shop OnStar Services by Vehicle Brand
Learn More about OnStar Offerings
Download The Onstar Guardian App