My Cadillac app is not showing charging or vehicle data-2024 Lyriq

[cwhealdo]

Getting "unable to load vehicle info.  This all started after having my telecommunications module replaced last week.

[Advisor_Kayla]

Our team understands how important the Vehicle Status feature is within your mobile app. When you have a moment, please Power Cycle to assist with updating your Vehicle Status insight. Please see the steps below for further detail: 

1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
 

If you continue to have trouble, do let us know. 

[cwhealdo]

I tried this it did not work .

[Advisor_Kayla]

Thank you for the follow up and for attempting these troubleshooting steps. So, we can investigate further on our end, please send us an email to socialmedia@gm.com with ATTN: OnStar Community/cwhealdo in the subject headline. We look forward to hearing from you.