Vehicle Mobile App Support

App's not working and WIFI barely usable

I've called before and gotten no where. Wifi barely works in my 2019 Chevy Tahoe. I pay for unlimited data, and barely can use it as the apps on my phone or ipad won't work with such slow speed. The apps in the infotainment don't work. I can't downlo...

Won't send verification code when trying to set up Chevy app

I got OnStar and most of the Chevy app set up but it's requiring me to add a two verification code that is sent either through text message or email. The problem is it keeps telling me that it is unable to send or there was an error. I have deleted a...

Resolved! My Chevrolet app not remote starting my vehicle

I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid too much for this feature for it not to work Also wit...

My App is paired, but I seen no vehicle status, my Inbox keeps spinning and overall I can't connect

I can't get any detail on the app. Every time I open the app it shows "New myChevrolet Home Screen" get started or skip are the options. If I choose Get Started it takes me to various options like Wi-Fi Hotspot for example and I click on it and nothi...

2018 Equinox App Store

Just purchased a 2018 Equinox LT TD. Currently have the trail version of the Premium Onstar and set up to purchase after it ends. Have a couple issues first when a go to the apps screen it comes up that the App Library is not accessible try again lat...

Cadillac App

If the myCadillac app isn't going to work anymore, then cancel my OnStar service ! What am I paying for?!

MyGMC app not working

I cannot log into myGMC app on my iPhone 13 mini. After entering my email and password, I get a popup that says "Unsupported Version" and an application update is required. Clicking "update now" takes me to the App Store and the myGMC app but there i...

Resolved! Unable to Reconnect MyGMC app

Recently the MyGMC App on my android will not connect to my account istead providing the error "Service Unavailable" and "please contact an advisor for assistance".My account is current and service is active. I have been unssuccessful in locating any...

Mychevroley app

When I downloaded the mychevrolet app I couldn't finish it all I got to do is put in my email and password and I have to get off and now I can't get back in it ....what do I need to do?

My gmc app not working after installing new version

2021 gmc sierra I went to use my iPhone app to start my car earlier this week. It said my app was out of date so I updated it. It still would not work. When I sign in to the new version of the app on my iPhone it says my app is out of date and to upd...

My name fields are blank the mobile app, and I believe it's causing issues with family sharing

New Bolt owner, from the start I've been unable to use family sharing. When my wife wasn't getting the invitations, I tried sending invites to other email addresses, and those were never received either. When I go to the Family Sharing page, the head...

Family Sharing

I’ve sent numerous invites for Family Sharing; why won’t it send the email invitation? This is ridiculous.

The GMC app is not given me my vehicle status update at all since day one

Since day one on Thursday I bought a GMC called Onstar setup account setup app as well notice that I am not getting my vehicle status at all for my car been calling Onstar back to back and nothing has been done yet. Really disappointed in the so call...

Shared family member login issues

My wife created a new account so that I can invite her as shared family member from my main account. She can't get past "Unable to retrieve account details error" when trying to log into her account so she can't even accept the invitation. We've unin...

MyGMC & MyCadillac App No Longer Work on Note8

We have been using the MyChevrolet and MyCadillac App since 2015. Now, the app is requiring us to upgrade from the Google Play Store, however, it says our phones are incompatible. All articles I have read state the apps are available for and work on ...

OnStar Community

Forum Posts

App's not working and WIFI barely usable

Won't send verification code when trying to set up Chevy app

Resolved! My Chevrolet app not remote starting my vehicle

My App is paired, but I seen no vehicle status, my Inbox keeps spinning and overall I can't connect

2018 Equinox App Store

Cadillac App

MyGMC app not working

Resolved! Unable to Reconnect MyGMC app

Mychevroley app

My gmc app not working after installing new version

My name fields are blank the mobile app, and I believe it's causing issues with family sharing

Family Sharing

The GMC app is not given me my vehicle status update at all since day one

Shared family member login issues

MyGMC & MyCadillac App No Longer Work on Note8

MyChevrolet App not updating

No SMS Connectivity

App download

2024 GMC Terrain

Errant notification on My Chevrolet App

2024 Colorado- Vehicle Status NOT Updating

MyChevrolet App Stuck on Multi-Factor Authentication

My Buick iOS app login problem

My Chevrolet app not remote starting my vehicle

Changing plan