“the connection between this app and the myCadillac service is being unexpectedly rerouted by a 3rd Party Process and has been discontinued.” Keeps poppping up when I log in to the app. Tried to uninstall and reinstall nothing works
I am getting a third-party error code. When I tried to log into my account I uninstalled and reinstalled it on my phone as well as one other phone and I am still getting the same code.
I am currently using the "myChevrolet" mobile app (Android) version 6.8.0 (4175). Due to other issues I am having with the app, I uninstall/reinstall every day or two. I have an ongoing problem where that app is failing to retrieve the "Wi-Fi Hotspot...
Google Assistant says “can’t connect”. When I try to login to my Google account, it will not let me. It’s says “something went wrong. Please go back and try again.” It will not let me past these screens. It worked fine until today. Please advise.
I dropped the data plan and started using my phone via the android auto screen on my 23 Colorado. Even though my large playlist is available on my phone it isn't available through the infotainment screen. I'm not sure why. Google says it's an OnStar/...
On star light is red and the display screen upon starting vehicle shows the Chevy bow tie and then goes dark. The screen appears to be powered as it’s lit but the the display is black nothing loads no apps maps etc
App version 6.15.1 (4255) connected to 2022 Colorado Z71. All radio presets (24 total) originally set using app 13 months ago. After last app update end of August, I recently added 1 channel through app (media/favorites) and used slider to position i...
I received a text this morning informing me of a flat tire or low pressure on multiple tires. However, all are perfectly fine and within spec. The recommended pressure on the app is saying 607 psi which is clearly wrong. How do we fix this?
I have a suggestion. Why don't you post customers open issue/problem cases in their respective online GM accounts that they use for their OnStar/Mobile App. ie. (my.chevrolet.com) ie. Customers could log into their account and see the progress for re...
The ONSTAR connectivity team has been trying for months to correct the service mileage on my app. Basically since the middle of May when my first free service was completed the app failed to update my next service mileage. Anybody else with this issu...
I deleted and re-installed. Called OnStar support twice and still not working. I was promised someone would call back and so far no one called back. Had big hopes as the app integrates with the Bolt car system and I'm planning my first EV long road t...
I have been having issues getting Maps+ to connect to My 21 Buick Enclave. A tech support ticket initiated a week ago with escalation has produced no results. A representative actually emailed me to tell me my issue was resolved. Very Presumptive of ...
I am trying to setup the my Chevrolet skill in the Alexa app on my android phone. When I go to link it I put in my email address and password that I use to log into my chevy owners site and the my chevrolet app i have for the android (which both work...
I purchased a 2018 Silverado a year ago and connected to my OnStar profile. In the MyChevrolet app it shows there are 5 systems that needs servicing. However, there were no lights on the dash and my OnStar profile showed that all systems are in the g...
Hello, I recently purchased a 2022 GMC Sierra with the new infotainment system. In 3 short weeks my truck ate throw 3GB, I called ONSTAR for support and they blamed me. Apparently, my phone used all my data. The first girl said they have tools to fig...
