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Login error in myChevy app

Horridhay
New Contributor

Anyone fix this error on a Samsung Galaxy S20 5G?

"We ran into a problem with loading your account details. Please try signing in again." OnStar was no help at all.

1 REPLY 1

Advisor_Kayla
Moderator
Moderator

We understand how frustrating it can be when your mobile app is not working to a level you are satisfied with. For clarification, have you had the chance to uninstall/reinstall your myChevrolet app from your mobile device? If you have and are still experiencing this concern, we would like to assist as best we can. To get started, please send us an email with these details to socialmedia@gm.com and “ATTN: OnStar Community/Horridhay” in the subject line. We hope to hear from you soon