09-01-2024 06:45 PM
I had my vehicle repaired last week after a joint broke on monday i used my onstar to. All for help and a tow. App worked fine that day but has not updated any vehicle status since. I've reviewed many posts on here and done all the common steps..sign out uninstall reinstall. I've drove the vehicle almost 500 miles since. How do I fix this
09-03-2024 07:42 AM
We do appreciate you providing us with the steps you have already taken. If you have attempted to uninstall and reinstall the mobile app, we do recommend completing a Power Cycle. This should assist in updating your vehicle insight and ensuring any diagnostics are accurate. Please see the below steps:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
If you have continued trouble, kindly let us know.