Forum Discussion
Recall/Class Action on Onstar Module ??
I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?
50 Replies
I agree. Some sort of class action is needed. My vehicle is 3 months old and is just a brick on wheels. It’s useless without the module
Is your vehicle drivable? This thing has shut my car completely down. 7 month old car. How long have you been waiting on the module
I waited for 2months and it didn’t completely **bleep** the truck down. It did limit what was usable and disabled much of the infotainment/nformation systems.
This is not the experience we want you to have with your new vehicle. Please know, we are only an email away moving forward. We are more than happy to provide any further assistance we can regarding your hardware.
I have sent emails and have gotten nowhere
I started to email all the documentation and email threads between GMC customer care, Onstar, and the dealer to GMC executives.
As the push for EV and other GM markets, the ever growing concern that they are stuck in a supply chain dilemma is no laughing matter and a concern for all consumers , including the federal government.
Modules is just another tipping point. A class action was filed this month in Georgia due to the engine problems possibly plaguing all 6.2l engines from 2019-2024. Over 900k vehicles impacted.My Onstar hasn't worked for over a year now, took it to the dealership and they said the module is bad and would cost $600 to fix. That is just outrageous!!!
We know how upsetting unexpected repairs and repairs expenses can be. Our team would be glad to look into this for you. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
Is this only good for Georgia or can anyone join the class action?
Mine is out too. Just had a text with an Onstar rep to cancel payment for the service and she lied to me saying this hasn’t been an issue. I know that’s a lie. I wonder how many have failed that haven’t gotten on here to complain?
All of us. They at first told me when I found out the app was gone they would try to find out. Two months later I called again oh we are sorry that was discontinued and will not be back. No explanation at all. And yet I still pay the same amount for onstar.
This seems wide spread with 2022 and up yukons this maybe time for a recall or class action
Check with your dealership my module finally came in and the dealership installed it the next day. Everything is finally working.
I have had this issue 2 months after I bought my vehicle June 23, 2022 weeks after my open heart surgery June 2, 2022 and I have attempted many times to get this repair and it’s May 12, 2025 and it’s still not fixed. My vehicle had a rear main oil seal leak they fixed it now they are telling me I have to wait for a hardware module for OnStar/Internet! We pay a lot of money for these vehicles and to not have ETA’s on repairs!! Not good GMC!!!
Our team appreciates you bringing this concern with your 2022 GMC Yukon's OnStar hardware and connected services to our attention, David. We recognize how important it is to have dependable access to the services and support that you love and rely on in your everyday life. With this in mind, our team can understand your current dissatisfaction with these difficulties. We want a better experience for our loyal OnStar Members. It would be our pleasure to learn more about this recent experience to assess how we may best be able to assist you further. At your soonest convenience, we kindly ask that you send us a private message with some more details, your contact information, VIN, the current mileage, and the name of your participating dealership. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be on the lookout for your response and hope to hear from you again in the near future. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
What do you have that is working? You are the first I have heard that has the upgrade.
Thank you kindly for your outreach, Roy. To further clarify, are you currently experiencing concerns with your OnStar hardware? We would be more than happy to assist in any way that we can moving forward alongside your dealership. We will keep an eye out for any additional details moving forward.
GM needs to do a RECALL on this and reimburse anyone who has already paid hundreds and thousands to fix this problem. Onstar will not help you even though they say they will. I’ve also contacted GM “We Are Listening” Customer Satisfaction Division and spoke to a LIVE rep for months about this… She tried to help me communicate with the dealership. VERY STUBBORN people because I reported this issue after they installed another module that went faulty and I had to have the module reprogrammed. Once that happened my Onstar went out of service… They say there was no connection between the events and they say since my car was out of warranty they couldn’t help me or change the module anyway without paying over $1000… I think if a suit is started they will settle by issuing a nationwide recall on this module (of course once they have this part available)…
We are still paying for services we aren’t getting and that is WRONG. Some of us are LOYAL GM customers and have purchased their brand for YEARS…Like me… I’ve been GM all the way. I had to reduce the Onstar service from PREMIUM to just the app access (10$ a month) just to keep my account open… I CAN’T EVEN USE THE APP because the module no longer communicates to the phone either. Something needs to happen. Please keep pushing forward… Don’t let this go! GM needs to be held accountable to their LOYAL customers. These are OBVIOUSLY not isolated issues and it is occurring to people NATIONWIDE… I’m waiting for someone to put GM’s direct Corporate info on here to proceed further… Can someone please put GM on the SPOT? Let’s do this! This is OUR HARD EARNED MONEY and we need to STAND UP FOR WHAT IS RIGHT HERE.
This is so sad! What kills me is you keep making these vehicles knowing you don't have parts to replace them if needed. Seems like that in itself should be illegal! WHY has the BBB NOT DID SOMETHING ABOUT GM?
Has anyone thought about taking this to the MEDIA? News outlets? Wouldn’t this be a great story for prime time? Let me know if anyone has connections. I’m camera friendly.
I’m currently dealing with this same issue now. My 2025 Buick Enclave was purchased outright in February, and it has already been in for service twice for the exact same problem. The first time, the dealership had my vehicle for over a month. Now it’s back in for the same issue — the battery continues to drain, and they still can’t determine the cause. It’s been almost two weeks this time, and it’s incredibly frustrating to be going through this with a brand-new vehicle!!!!!!!! We are going to get lawyers involved.
Our team understands how frustrating multiple dealership visits for your new Enclave can be, especially when the battery concern is still not resolved. We would be glad to connect and explore all of our options for assisting further. Please send us a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
Has anyone thought about taking this to the MEDIA? News outlets? Wouldn’t this be a great story for prime time? Let me know if anyone has connections. I’m camera friendly.
I see so many others are having issues with their GM vehicle and the OnStar module failing. 😡
I’ve read dozens of threads of people reporting the same issue, and now there’s talk of a class action lawsuit because this seems like a defect, not just bad luck. If GM/OnStar doesn’t step in, maybe legal action is the only way to force accountability.
We truly realize how impactful these concerns can be for our Members. If you are currently experiencing difficulties with your OnStar module, services or vehicle in general, please do not hesitate to private message OnStar_Support for additional support. Just select the envelope at the top right of your screen to get started.
I agree with this. These are defective and affect significantly the use of these vehicles. Very troubling. To make matters worse for those of us that foolishly bought or leased an EV without CarPlay or Android auto we are stuck with $60,000 golf carts.
Your disappointment and feedback has not gone unheard. Our team will follow up with you soon in private messaging to assist with your concerns to the best of our abilities.
We do understand your position. Thank you kindly for connecting with us here regarding your OnStar hardware. We want you to feel confident in your vehicle and we know ongoing part delays are far from ideal. Please know, we depend on our certified dealerships to assist with all technical and diagnostic information. If you are currently working alongside your dealer, we can provide an additional layer of assistance and communication. Do not hesitate to email socialmedia@gm.com with ATTN: OnStar Community/lkjones in the subject headline moving forward.
None of us have gotten it and no idea if or when we will.