Forum Discussion
Onstar Module
Hi I’ve purchased a Chevy Equinox LT in March. I’ve been very happy with it until last week(11/20/25). I was trying to start my car on app and was getting an error saying it can’t connect. I made an appointment to coming in. Before was able to get there my car wouldn’t start. I had the car towed to dealer Middletown NJ. They said I need a new Onstar module and it on back order with no ETA.
7 Replies
I’m happy to report that as of now the issue was resolved and no other problems to report:
This is great to hear, @alissatito. Thank you for reconnecting to share this update. We can always be reached with a private message should you need us for anything down the road.
Our team understands how frustrating it can be when important vehicle features like Remote Commands are not operating as they should be, and even more concerning when your vehicle will not start. We would be glad to connect with you and your dealership to offer additional support. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.
I received a call from dealer part is excepted the end of month
We are glad to hear that you received this insight from your dealership. If you'd like proactive updates alongside your dealer from our team, as well as our continued support until your Equinox repairs have been completed, please feel free to connect with us further by sending a private message. We're always here and willing to help how we can.
My part came in!! I was able to pick up my car today. The Onstar is working. Hopefully the issue is resolved.
We're so glad to hear this news! If you do need additional assistance in the future, please don't hesitate to reach back out.