Forum Discussion
Wifi
I have an OnStar plan with Wi-Fi, but the Wi-Fi is not working now. I have paid it for the last two months.
4 Replies
We understand how frustrating it can be when your OnStar Wi-Fi isn’t working, especially while you’ve been paying for the service. To help us look into this and get it resolved, please send us a private message by clicking the envelope at the top right of your screen.
I have a 2021 Silverado. I created a WiFi network called NSA SECURE MOBILE. It disappeared within this past week. I’m now being told by Onstar that WiFi cannot exist because of spacing and character counts. We reach an impasse. I can show screenshots of the information from my phone that it did exist and was not a hot spot!!!!
Why would my WiFi network be deleted and now told to use hotspot, which I’ve never used. And now WiFi network is for connecting your vehicle to an outside WiFi network. Why the hell would I do that when the truck has its own WiFi network! And I’m not talking about a hot spot!!! Please, somebody tell me I’m not crazy. All my devices show the network login, and not the hot spot. Telling me that my laptop has never connected to the hot spot, but I see in the know WiFi connections my old WiFi network info is there!!!!!
Thank you for reporting this concern with your in-vehicle Wi-Fi services, Jerry. We would like the opportunity to learn more about the concerns you're experiencing and see how we can assist. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.