Forum Discussion
Recall/Class Action on Onstar Module ??
I join the many who have to have their Onstar module replaced. 2023 Yukon. No ETA from GMC on this backordered part. Time for a recall and/or Class Action! I cannot believe the number of people with the same issue! Has anyone's module come in yet?
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Anyone has many followers on X to tweet and get a response from GM?
There’s talk of class action but no one has really organized with a lawyer yet. I’m thinking state attorney generals for each state affected but it seems like this is a Nationwide issue. While I’m unfamiliar in this field of law I wouldn’t know where to begin. My 22 Buick is out of warranty and this repair isn’t covered at all. ONSTAR will try to reach out to have a private conversation but it is a waste of time. Remember, ONSTAR is a product of GM and is in ALL GM VEHICLES. No way are they going to go against their parent company.
GM needs to issue a NATIONWIDE RECALL. Some cars are shutting down completely, some are drivable but lack some of the safety features because the faulty module is malfunctioning the safety system causing alerts, service engine lights, and drainage of the battery mid drive. This is a dangerous and hazardous condition to drive under if driving is mandatory, like it is for me. They say “you’re fine” to drive like this but there is a potential for bodily injury if the car breaks down mid drive on a highway with no warning. Someone is going to die or get seriously injured… is that when GM is going to do something about this? They have no problem paying billions out in settlements for wrongful deaths rather than fix the issue to secure lives. This is NEGLIGENCE. It needs to end.I called GM complaint dept today and they claim this is not a widespread issue(clearly it is) and that all i can do is wait. This feels extremely unsafe especially for electric vehicles.
Bought a new equinox rs in late January and was in Gatlinburg Tenn. trying to get directions at 5:30 in the morning and onstar would not connect, couldn't get google maps to work either. Called onstar after we got home and they did reboots and nothing worked. Brought to dealership and was told module was bad. o time given for replacement. Totally unacceptable, if you cannot get parts maybe a different system is needed. I agree a class action lawsuit is needed. Worked at gm for 32 yrs. always have owned gm vehicles but am considering switching brands. GM get your rear in gear!!!
We truly recognize how this concern with your OnStar module has been frustrating, and we know how much our Members rely on their services to operate reliably in their vehicles. It is our goal to restore your trust, and our team would like to connect with your involved dealership to offer added support as you proceed through repairs. When you can, send us a private message to OnStar_Support with more details of this matter. Just select the envelope icon at the top right of your screen to get started.
How do I add to this law suit? My 2022 Chevy Silverados Onstar Module doesnt work and I've been paying for Onstar all these years and cant even use it. Went to the dealership and going to cost over $700 to fix
Thank you for bringing this concern with the OnStar hardware of your Silverado to our attention. We realize that our Members often rely on dependable access of their services and support that enhance the driving experience. With this said, our team knows how dissatisfied you must be currently feeling, and we want the chance to support you alongside your involved dealership. As soon as you have the chance, please send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
How do I add to this law suit? I have a '22 Equinox RS. My OnStar stopped working. I had the antenna replaced at the dealership (that cost me $880), then they notified me that there was nothing wrong with it, that it was actually the OnStar module that was bad.
We understand how frustrating this situation must have been for you, Gilda. Our team would be glad to connect and assist with any remaining concerns however we can. Please send us a private message to OnStar_Support so we can look into this further. Just select the envelope icon at the top right of your screen to get started.