Forum Discussion
Recall/Class Action on Onstar Module ??
Bought a new equinox rs in late January and was in Gatlinburg Tenn. trying to get directions at 5:30 in the morning and onstar would not connect, couldn't get google maps to work either. Called onstar after we got home and they did reboots and nothing worked. Brought to dealership and was told module was bad. o time given for replacement. Totally unacceptable, if you cannot get parts maybe a different system is needed. I agree a class action lawsuit is needed. Worked at gm for 32 yrs. always have owned gm vehicles but am considering switching brands. GM get your rear in gear!!!
We truly recognize how this concern with your OnStar module has been frustrating, and we know how much our Members rely on their services to operate reliably in their vehicles. It is our goal to restore your trust, and our team would like to connect with your involved dealership to offer added support as you proceed through repairs. When you can, send us a private message to OnStar_Support with more details of this matter. Just select the envelope icon at the top right of your screen to get started.
How do I add to this law suit? My 2022 Chevy Silverados Onstar Module doesnt work and I've been paying for Onstar all these years and cant even use it. Went to the dealership and going to cost over $700 to fix
Thank you for bringing this concern with the OnStar hardware of your Silverado to our attention. We realize that our Members often rely on dependable access of their services and support that enhance the driving experience. With this said, our team knows how dissatisfied you must be currently feeling, and we want the chance to support you alongside your involved dealership. As soon as you have the chance, please send a private message to OnStar_Support with more details. Just select the envelope icon at the top right of your screen to get started.
When I try to send a message to OnStar_Support, it says that it's not a valid email address!