Forum Discussion
Recall/Class Action on Onstar Module ??
Bought a new equinox rs in late January and was in Gatlinburg Tenn. trying to get directions at 5:30 in the morning and onstar would not connect, couldn't get google maps to work either. Called onstar after we got home and they did reboots and nothing worked. Brought to dealership and was told module was bad. o time given for replacement. Totally unacceptable, if you cannot get parts maybe a different system is needed. I agree a class action lawsuit is needed. Worked at gm for 32 yrs. always have owned gm vehicles but am considering switching brands. GM get your rear in gear!!!
We truly recognize how this concern with your OnStar module has been frustrating, and we know how much our Members rely on their services to operate reliably in their vehicles. It is our goal to restore your trust, and our team would like to connect with your involved dealership to offer added support as you proceed through repairs. When you can, send us a private message to OnStar_Support with more details of this matter. Just select the envelope icon at the top right of your screen to get started.