Help
Vehicle Mobile App Support
Find FAQ's and support for MyBrand app
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign in to Ask a Question

Shared family member login issues

My wife created a new account so that I can invite her as shared family member from my main account. She can't get past "Unable to retrieve account details error" when trying to log into her account so she can't even accept the invitation. We've unin...

Mrunner by • New Contributor
  • 1096 Views
  • 0 replies
  • 0 kudos

Chevrolet Maps +

I recently downloaded an update for it and now the map doesn't reflect my vehicle when its moving. The app isn't frozen as I can still type on it and it shows my current speed but the arrow or the map doesn't move as my vehicle moves. It's like the v...

sdavis by • New Contributor
  • 4795 Views
  • 5 replies
  • 0 kudos

Vehicle Status

Why does the MyGMC app not give the most basic question of my vehicle status: Is the vehicle locked or unlocked? When I'm 3 blocks away, I don't need to know what the oil life is or the tire pressure, I need to know if it is locked. Yes, I am able to...

MikeG by • New Contributor
  • 979 Views
  • 0 replies
  • 0 kudos

Family sharing

I have made numerous attempts to share the MyCadillac account with my wife, but each time we have been unsuccessful. I finally gave up and shared my login with her as she is a trusted person. Has anyone else had similar issues or have been able to sh...

App not compatible, suddenly this week Jan 2024

What is wrong with you people, customer pay huge money to own a smart phone, mine S8+ was over $1000 and you won't maintain compatibility as it gets older? What the hell kind of customer support is that? Just because it's older does not mean it shoul...

2019Volt by • New Contributor
  • 1899 Views
  • 1 replies
  • 0 kudos

myChevrolet App not updating

Since updating my iPhone to a 15 Pro Max with the most recent iOS (17), my myChevrolet App has stopped updating. I cannot use the remote access on the App. I have the Remote Access OnStar plan. I have tried all trouble shooting advise & nothing works...

adcoleman by • New Contributor
  • 2743 Views
  • 1 replies
  • 0 kudos
Recently Solved
View all
Top Kudoed Authors
View all
Copyright © 2024 Khoros, LLC
Shop OnStar Services by Vehicle Brand
Learn More about OnStar Offerings
Download The Onstar Guardian App