App on Android asking if I'm ready to activate my OnStar safety and security services. Why?
Why would it ask when my premium plan is good through July 21, 2024?
Forum Posts
Chevy app not sending two factor code
Have tried signing out and back in, uninstalling and reinstalling and even signing in from a different device and nothing has fixed this issue. Contacted the app support team twice and they could not fix the issue, only escalated the case.
2024 silverado not updating vehicle status
Using the app, the vehicle status has not updated since the first day.I have the phone set as trustedI have cleared cache and data.I have rebooted phoneUninstalled and reinstalled app.All status is the same aa the first day.I can start/lock and lock,...
My Chevrolet app Véhicule Status not working
I have had issues with the Véhicule Status since I got my Chevy Volt 2017, sometimes it won’t work and other time it will. I sometimes get error message “Please turn on your véhicule to reconnect and try again. For help, contact OnStar Support”. Afte...
Electric efficiency not being shown in app
2018 Chevrolet Volt. Starting at some point late January 2023, the electric efficiency is no longer showing in the Vehicle Status of the My Chevrolet app. I deleted and reinstalled the app, but no change. I also just checked the January diagnostic re...
My Chevrolet app vehicle status not updating
Hi, MyChevrolet App does not update vehicle status since 3 weeks ago. Tire pressure, fuel level and oil change status. It does let me start the car. The car is a 2024 Chevroilet Trax with 1000kms on it. Thanks
Mychevrolet app android
Mychevrolet keeps telling me it is not supported and to uninstall and reinstall the most recent update. Using Android. I have done this 3 times with no success. Any ideas? Thanks.
MyChevrolet App demanding update
I tried accessing the MyChevrolet app and it demanded I get the updated version. I deleted the app and downloaded the most current version from the Apple App Store and it still is demanding an update and won’t let me log in. iPhone15 Pro with iOS 17....
My Chevy Bolt EUV Charge Status NOT Updating
On February 28, 2024, I reported that charge status for level 3 chargers will not update & hangs up in "Updating". I can NOT issue a Stop Charge command. I was given case number 240512201 for my 2023 Chevrolet Bolt EUV. I have to get in car, start ca...
MyChevrolet App - Unable to retrieve account details.
I have reinstalled the app. Reset my phone. Made sure app was up to date. Made sure my phone software was up to date. I have not once ever been able to get MyChevrolet app to work. It always does the same thing. Sad too because it's 2023 and most oth...
my GMC app not working after OnStar activated and GMC.com says OnStar no active in my account??
just purchased a 11k mile 2023 GMC2500. Activated OnStar via truck cabin button and shows active in the vehicle information center. My GMC account shows no OnStar active and MyGMC mobile app keeps asking me to activate OnStar. Is there a lag time bet...
App's not working and WIFI barely usable
I've called before and gotten no where. Wifi barely works in my 2019 Chevy Tahoe. I pay for unlimited data, and barely can use it as the apps on my phone or ipad won't work with such slow speed. The apps in the infotainment don't work. I can't downlo...
Won't send verification code when trying to set up Chevy app
I got OnStar and most of the Chevy app set up but it's requiring me to add a two verification code that is sent either through text message or email. The problem is it keeps telling me that it is unable to send or there was an error. I have deleted a...
Resolved! My Chevrolet app not remote starting my vehicle
I open the app and hold down the start button and all is says is sending. I closed the app several time and even logged off, but when i reopen it, its still "sending." What do i need to do. I paid too much for this feature for it not to work Also wit...
My App is paired, but I seen no vehicle status, my Inbox keeps spinning and overall I can't connect
I can't get any detail on the app. Every time I open the app it shows "New myChevrolet Home Screen" get started or skip are the options. If I choose Get Started it takes me to various options like Wi-Fi Hotspot for example and I click on it and nothi...
