Forum Discussion
EV features removed from app
I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.
19 Replies
This is the absolute last straw for me. OnStar is getting cancelled. The one reason I pay for this crap service is to see my car’s charge status. Do NOT tell me delete/reinstall, power cycle my phone, restart my car, etc. OnStar reps give this same canned response EVERY TIME their stuff breaks. It’s not the users’ fault OnStar! It’s YOUR garbage service that you refuse to fix. So that’s it. I’m out. I encourage everyone else to do the same. They’ll never fix anything. They’ll just tell you to rub your tummy, stand on your head, spin around three times, and magically your services will start working, except they won’t! /rant
I have installed from Aptoide version: 7.4.0 (4461) and that brought back the electric range info. But the latest version it's breaking it.
We recognize how frustrating these persistent concerns with the OnStar services available via your My Chevrolet app have been Christopher. Our team understands how this has caused you further stress and inconvenience with the absence of a clear resolution for you and your Chevrolet Volt. OnStar wants a better experience for our loyal Members, and we would like to collect some more information with the intention of escalating these concerns to our internal technical team for additional handling and resolution. We want to continue to be the brand that provides you with the best possible connected vehicle experience. When you have a moment, our team kindly asks that you send us a private message with the information we've listed below to proceed with this assistance. To send us a message, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be monitoring our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
OnStar Account Number and/or VIN:
Preferred Phone number:
Preferred callback time:
Preferred Email:
Preferred method of contact (email/phone):
Device brand/model:
Device operating system:
Device service provider:
App Version:
- Look guys how many transfers? Everybody is trying to get rid of me.
Virtual Assistant • 1:09 PM
after the latest update of MyChevrolet app I no longer see how much electric range left in the battery. all I see is the total km including gas. how can I revert back to see again the electric milleage separate than gas one? thank you.
Sent • 1:09 PM
Okay, I can help you update your payment method. Moving forward, your existing and new subscriptions will also use this new method
First, click the link below to login to your account.
https://www.chevrolet.com/myaccount/payments
Next, tap on “Manage Payments" and follow the instructions provided to change your payment methods.
VAIf you need further assistance, I can connect you to an advisor. What would you like to do?
Virtual Assistant • 1:09 PM
Transfer to advisor
Sent • 1:09 PM
VAWe are connecting you to an advisor, and you will get a notification when we respond. In the meantime, let us know how we can help.
Virtual Assistant • 1:09 PM
Transfer requested at 1:09 PM
VAVirtual Assistant left • 1:09 PM
MMaryAnn joined • 1:09 PM
MHi, Valeriu! Thank you for messaging OnStar, my name is Anne. I see that you have already provided details about your concern. I'm happy to help you. While reviewing your concern, how's your day going?
MaryAnn • 1:09 PM
I've spent 1.1 hours with Chevy suport call and they were not able to fix my issue
Read • 1:13 PM
MThank you for sharing these details on your EV charging inquiry. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you.
MaryAnn • 1:14 PM
Transfer requested at 1:14 PM
MMaryAnn left • 1:14 PM
SSirrea joined • 1:14 PM
SHello Valeriu ! Thank you for messaging with Chevrolet EV Concierge! My name is Sirrea and I am pleased to assist you!
Sirrea • 1:15 PM
Thanks
Read • 1:15 PM
SWe're sorry to hear that your concern has not been resolved. How may I be of assistance?
Sirrea • 1:16 PM
I've spent 1.1 hours before on the phone, clearing cache, uninstall app, reinstall, log out , log back in. NOTHING worked
Read • 1:16 PM
SI see that you mentioned that the app is showing you a gas option. Do you also have a gas vehicle?
Sirrea • 1:17 PM
YEs, I do.
It's a Hyundai
The car in discussion it's a Chevy Volt 2018
Read • 1:18 PM
SI see. I do apologize that you have reached the Electric Vehicle Concierge. Let me get you to a advisor that is best to assist you.
Sirrea • 1:19 PM
Transfer requested at 1:19 PM
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BBenito joined • 1:19 PM
BHello, Valeriu. Thank you for reaching out to the General Motors Customer Care Team. My name is Ben. I would be happy to assist you with your concerns. Just to confirm, this is just an issue with the mobile app, correct?
Benito • 1:20 PM
Benito, if I use the lastMy Chevrolet Version: 7.6.0 I no longer see the Elctric Range of the vehicel. I can see only one number: COMBINED (Gas+Electric)
If I use the verrsion 7.4.0(4461) then I Can see the separate range of Elctric and Gas
Read • 1:21 PM
BThank you for sharing these details on the mobile app. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you
Benito • 1:21 PM
Transfer requested at 1:21 PM
BBenito left • 1:21 PM
AAngela joined • 1:21 PM
Oh wow. How many people I need to talk about this until we get to a resolution?
Our team regrets to hear of your continued frustration with accessing these features within your My Chevrolet app, Valeriu. We recognize how these multiple transfers have left you dissatisfied with your recent support experience and apologize for any additional inconvenience that this may have caused. OnStar wants a better experience for our Members. We'd like to discuss this matter further to better understand how we may best assist you with resolving this trouble. At your soonest convenience, our team kindly asks that you send us a private message with the information listed below to continue escalating these concerns to the appropriate team best suited to resolve them. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon and assist further. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
OnStar Account Number:
Preferred Email:
Preferred Phone number:
Preferred callback time:
Preferred method of contact (email/phone):
Device brand/model:
Device operating system:
Device service provider:
Thank you kindly for providing us with the troubleshooting steps you have already taken. If you have already ensured the myChevrolet mobile app is currently up to date on your device, we do recommend completing a Power Cycle. This should assist in updating your vehicle insight and ensuring any diagnostics are accurate. Please see the below steps:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
If these steps do not assist with updating any of your details, kindly let us know. We would be more than happy to take a further look into things on our end.
I have the same problem with the mychevrolet app with my 2019 Volt. the most recent app update has removed all charge status information. That's ridiculous as that's the main reason an EV owner would use that app, as is my reason. Is this a temporary issue and that functionality will be brought back?
Our team appreciates you bringing this difficulty accessing your 2019 Chevrolet Volt's EV Charging Status and Settings within the app, Shea. We recognize how important it is to have access to these details for the vehicle that you love and rely on every day. At this time, we'd like to assist further with resolving this concern for you. As an initial step, our team recommends attempting to uninstall/reinstall the app on your device if you have not previously attempted this. Additionally, we also recommend completing a power cycle on your Volt. The instructions for this process are illustrated in our last message in this thread. If you're still having trouble after attempting these troubleshooting steps, our team kindly asks that you send us a private message so that we may continue to best assist you there. To send us message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep a close eye on our inbox for your response.
I have installed from Aptoide version: 7.4.0 (4461) and that brought back the electric range info. But the latest version it's breaking it.
Makes me wonder if GM no longer has any interest in EVs
Our team appreciates you taking the time to share your honest thoughts with us. We can assure you that OnStar and GM both have a vested interest in and remain committed to providing our dedicated Members with the best electric vehicles and experience possible. If there is anything that our team can assist you with, please don't hesitate to follow up with us here. We're just a message away.
Hi Jack!
It's pretty obvious that the newest versions of the app (either my chevrolet or my gm) no longer work as well as the old my chevrolet app (at least with my 2017 Volt). After uninstalling, clearing caches, etc., I have no way to determine the charging status. I just reinstalled the old app version and canceled my onstar subscription.
Please pass our disappointment up the ladder.
New development on this, for me on Android when I get the fully charged notification and click on it, it takes me to the Charging Dashboard, so it's in there, it's just not programmed to be accessible directly...yet. I have a case open, because this is worth fighting to get back.
I assume all Volt owners have experienced the same issue. I noticed it a while back but did not do anything until I googled the problem and found this thread. I will likely cancel Onstar because the app has little value to me without the charging info. I've tried uninstalling, etc. Nothing works.
I can no longer change from 8A->12A on my level 1 charger from my bedroom when I forget to from the car when I park.
Our team appreciates you bringing these concerns with your app's EV charging controls to our attention, Elijah. OnStar wants a better experience for our Members and would like to learn more about this experience to assess how we may best assist you towards restoring these features. At your earliest convenience, please send us a private message with some more details to proceed. You only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me.