Forum Discussion
EV features removed from app
This is the absolute last straw for me. OnStar is getting cancelled. The one reason I pay for this crap service is to see my car’s charge status. Do NOT tell me delete/reinstall, power cycle my phone, restart my car, etc. OnStar reps give this same canned response EVERY TIME their stuff breaks. It’s not the users’ fault OnStar! It’s YOUR garbage service that you refuse to fix. So that’s it. I’m out. I encourage everyone else to do the same. They’ll never fix anything. They’ll just tell you to rub your tummy, stand on your head, spin around three times, and magically your services will start working, except they won’t! /rant
We recognize how frustrating these persistent concerns with the OnStar services available via your My Chevrolet app have been Christopher. Our team understands how this has caused you further stress and inconvenience with the absence of a clear resolution for you and your Chevrolet Volt. OnStar wants a better experience for our loyal Members, and we would like to collect some more information with the intention of escalating these concerns to our internal technical team for additional handling and resolution. We want to continue to be the brand that provides you with the best possible connected vehicle experience. When you have a moment, our team kindly asks that you send us a private message with the information we've listed below to proceed with this assistance. To send us a message, you only need to select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll be monitoring our inbox for your response. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
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Same issue with my ‘16 Cadillac ELR. Deleted and reinstalled the Cadillac, Buick( told by customer care it would be a workaround) and even the Chevrolet app since ELR is the sister of the Volt thinking that may work, all to no avail. You all are about to lose my business as an onstar subscriber with this bad info and lack of effort on updating display PHEV battery status for my car.
Our team would like to take a further look into any previous troubleshooting you may have taken and assist with the mobile app. So we may connect you with the appropriate parties moving forward, kindly send us a private message with additional details related to your mobile app concerns. Feel free to select the envelope icon at the top right of your screen at your earliest convenience. When creating a new message, please be sure to enter Advisor_Helen to get connected directly to me.
