I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the "vehicle status" detail that is shown is from 16 mo...
Look guys how many transfers? Everybody is trying to get rid of me.
Virtual Assistant • 1:09 PM after the latest update of MyChevrolet app I no longer see how much electric range left in the battery. all I see is the total km including gas. how can I revert back to see again the electric milleage separate than gas one? thank you. Sent • 1:09 PM Okay, I can help you update your payment method. Moving forward, your existing and new subscriptions will also use this new method First, click the link below to login to your account. https://www.chevrolet.com/myaccount/payments Next, tap on “Manage Payments" and follow the instructions provided to change your payment methods. VAIf you need further assistance, I can connect you to an advisor. What would you like to do? Virtual Assistant • 1:09 PM Transfer to advisor Sent • 1:09 PM VAWe are connecting you to an advisor, and you will get a notification when we respond. In the meantime, let us know how we can help. Virtual Assistant • 1:09 PM Transfer requested at 1:09 PM VAVirtual Assistant left • 1:09 PM MMaryAnn joined • 1:09 PM MHi, Valeriu! Thank you for messaging OnStar, my name is Anne. I see that you have already provided details about your concern. I'm happy to help you. While reviewing your concern, how's your day going? MaryAnn • 1:09 PM I've spent 1.1 hours with Chevy suport call and they were not able to fix my issue Read • 1:13 PM MThank you for sharing these details on your EV charging inquiry. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you. MaryAnn • 1:14 PM Transfer requested at 1:14 PM MMaryAnn left • 1:14 PM SSirrea joined • 1:14 PM SHello Valeriu ! Thank you for messaging with Chevrolet EV Concierge! My name is Sirrea and I am pleased to assist you! Sirrea • 1:15 PM Thanks Read • 1:15 PM SWe're sorry to hear that your concern has not been resolved. How may I be of assistance? Sirrea • 1:16 PM I've spent 1.1 hours before on the phone, clearing cache, uninstall app, reinstall, log out , log back in. NOTHING worked Read • 1:16 PM SI see that you mentioned that the app is showing you a gas option. Do you also have a gas vehicle? Sirrea • 1:17 PM YEs, I do. It's a Hyundai The car in discussion it's a Chevy Volt 2018 Read • 1:18 PM SI see. I do apologize that you have reached the Electric Vehicle Concierge. Let me get you to a advisor that is best to assist you. Sirrea • 1:19 PM Transfer requested at 1:19 PM SSirrea left • 1:19 PM BBenito joined • 1:19 PM BHello, Valeriu. Thank you for reaching out to the General Motors Customer Care Team. My name is Ben. I would be happy to assist you with your concerns. Just to confirm, this is just an issue with the mobile app, correct? Benito • 1:20 PM Benito, if I use the lastMy Chevrolet Version: 7.6.0 I no longer see the Elctric Range of the vehicel. I can see only one number: COMBINED (Gas+Electric) If I use the verrsion 7.4.0(4461) then I Can see the separate range of Elctric and Gas Read • 1:21 PM BThank you for sharing these details on the mobile app. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you Benito • 1:21 PM Transfer requested at 1:21 PM BBenito left • 1:21 PM AAngela joined • 1:21 PM Oh wow. How many people I need to talk about this until we get to a resolution?
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features removed from app","id":"message:8188","entityType":"FORUM_TOPIC","eventPath":"category:Onstar_Guardian/community:hvjin24938board:MyBrand_App_Support/message:8188","revisionNum":1,"repliesCount":42,"author":{"__ref":"User:user:37628"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MyBrand_App_Support"},"conversation":{"__ref":"Conversation:conversation:8188"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:8188"},"body@stripHtml({\"truncateLength\":200})":" I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 mo...","body@stringLength":"357","rawBody":"
I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.
I have a 2015 Volt and myChevrolet app no longer shows EV detail on the app. This includes charging status, range, charging options, etc. Also, the \"vehicle status\" detail that is shown is from 16 months ago (Dec 2023). All of this functionality worked fine a few days ago. I loaded and reloaded the app on multiple devices and they are all the same.
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Look guys how many transfers? Everybody is trying to get rid of me.
Virtual Assistant • 1:09 PM after the latest update of MyChevrolet app I no longer see how much electric range left in the battery. all I see is the total km including gas. how can I revert back to see again the electric milleage separate than gas one? thank you. Sent • 1:09 PM Okay, I can help you update your payment method. Moving forward, your existing and new subscriptions will also use this new method First, click the link below to login to your account. https://www.chevrolet.com/myaccount/payments Next, tap on “Manage Payments\" and follow the instructions provided to change your payment methods. VAIf you need further assistance, I can connect you to an advisor. What would you like to do? Virtual Assistant • 1:09 PM Transfer to advisor Sent • 1:09 PM VAWe are connecting you to an advisor, and you will get a notification when we respond. In the meantime, let us know how we can help. Virtual Assistant • 1:09 PM Transfer requested at 1:09 PM VAVirtual Assistant left • 1:09 PM MMaryAnn joined • 1:09 PM MHi, Valeriu! Thank you for messaging OnStar, my name is Anne. I see that you have already provided details about your concern. I'm happy to help you. While reviewing your concern, how's your day going? MaryAnn • 1:09 PM I've spent 1.1 hours with Chevy suport call and they were not able to fix my issue Read • 1:13 PM MThank you for sharing these details on your EV charging inquiry. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you. MaryAnn • 1:14 PM Transfer requested at 1:14 PM MMaryAnn left • 1:14 PM SSirrea joined • 1:14 PM SHello Valeriu ! Thank you for messaging with Chevrolet EV Concierge! My name is Sirrea and I am pleased to assist you! Sirrea • 1:15 PM Thanks Read • 1:15 PM SWe're sorry to hear that your concern has not been resolved. How may I be of assistance? Sirrea • 1:16 PM I've spent 1.1 hours before on the phone, clearing cache, uninstall app, reinstall, log out , log back in. NOTHING worked Read • 1:16 PM SI see that you mentioned that the app is showing you a gas option. Do you also have a gas vehicle? Sirrea • 1:17 PM YEs, I do. It's a Hyundai The car in discussion it's a Chevy Volt 2018 Read • 1:18 PM SI see. I do apologize that you have reached the Electric Vehicle Concierge. Let me get you to a advisor that is best to assist you. Sirrea • 1:19 PM Transfer requested at 1:19 PM SSirrea left • 1:19 PM BBenito joined • 1:19 PM BHello, Valeriu. Thank you for reaching out to the General Motors Customer Care Team. My name is Ben. I would be happy to assist you with your concerns. Just to confirm, this is just an issue with the mobile app, correct? Benito • 1:20 PM Benito, if I use the lastMy Chevrolet Version: 7.6.0 I no longer see the Elctric Range of the vehicel. I can see only one number: COMBINED (Gas+Electric) If I use the verrsion 7.4.0(4461) then I Can see the separate range of Elctric and Gas Read • 1:21 PM BThank you for sharing these details on the mobile app. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you Benito • 1:21 PM Transfer requested at 1:21 PM BBenito left • 1:21 PM AAngela joined • 1:21 PM Oh wow. How many people I need to talk about this until we get to a resolution?
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Look guys how many transfers? Everybody is trying to get rid of me.
Virtual Assistant • 1:09 PM after the latest update of MyChevrolet app I no longer see how much electric range left in the battery. all I see is the total km including gas. how can I revert back to see again the electric milleage separate than gas one? thank you. Sent • 1:09 PM Okay, I can help you update your payment method. Moving forward, your existing and new subscriptions will also use this new method First, click the link below to login to your account. https://www.chevrolet.com/myaccount/payments Next, tap on “Manage Payments\" and follow the instructions provided to change your payment methods. VAIf you need further assistance, I can connect you to an advisor. What would you like to do? Virtual Assistant • 1:09 PM Transfer to advisor Sent • 1:09 PM VAWe are connecting you to an advisor, and you will get a notification when we respond. In the meantime, let us know how we can help. Virtual Assistant • 1:09 PM Transfer requested at 1:09 PM VAVirtual Assistant left • 1:09 PM MMaryAnn joined • 1:09 PM MHi, Valeriu! Thank you for messaging OnStar, my name is Anne. I see that you have already provided details about your concern. I'm happy to help you. While reviewing your concern, how's your day going? MaryAnn • 1:09 PM I've spent 1.1 hours with Chevy suport call and they were not able to fix my issue Read • 1:13 PM MThank you for sharing these details on your EV charging inquiry. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you. MaryAnn • 1:14 PM Transfer requested at 1:14 PM MMaryAnn left • 1:14 PM SSirrea joined • 1:14 PM SHello Valeriu ! Thank you for messaging with Chevrolet EV Concierge! My name is Sirrea and I am pleased to assist you! Sirrea • 1:15 PM Thanks Read • 1:15 PM SWe're sorry to hear that your concern has not been resolved. How may I be of assistance? Sirrea • 1:16 PM I've spent 1.1 hours before on the phone, clearing cache, uninstall app, reinstall, log out , log back in. NOTHING worked Read • 1:16 PM SI see that you mentioned that the app is showing you a gas option. Do you also have a gas vehicle? Sirrea • 1:17 PM YEs, I do. It's a Hyundai The car in discussion it's a Chevy Volt 2018 Read • 1:18 PM SI see. I do apologize that you have reached the Electric Vehicle Concierge. Let me get you to a advisor that is best to assist you. Sirrea • 1:19 PM Transfer requested at 1:19 PM SSirrea left • 1:19 PM BBenito joined • 1:19 PM BHello, Valeriu. Thank you for reaching out to the General Motors Customer Care Team. My name is Ben. I would be happy to assist you with your concerns. Just to confirm, this is just an issue with the mobile app, correct? Benito • 1:20 PM Benito, if I use the lastMy Chevrolet Version: 7.6.0 I no longer see the Elctric Range of the vehicel. I can see only one number: COMBINED (Gas+Electric) If I use the verrsion 7.4.0(4461) then I Can see the separate range of Elctric and Gas Read • 1:21 PM BThank you for sharing these details on the mobile app. Due to the nature of your inquiry, I'm transferring you to a team who is better equipped to assist you. I appreciate your patience while they take a moment to review our conversation and get back to you Benito • 1:21 PM Transfer requested at 1:21 PM BBenito left • 1:21 PM AAngela joined • 1:21 PM Oh wow. How many people I need to talk about this until we get to a resolution?
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Our team regrets to hear of your continued frustration with accessing these features within your My Chevrolet app, Valeriu. We recognize how these multiple transfers have left you dissatisfied with your recent support experience and apologize for any additional inconvenience that this may have caused. OnStar wants a better experience for our Members. We'd like to discuss this matter further to better understand how we may best assist you with resolving this trouble. At your soonest convenience, our team kindly asks that you send us a private message with the information listed below to continue escalating these concerns to the appropriate team best suited to resolve them. Just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We hope to hear from you again soon and assist further. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement
