Forum Discussion
EV features removed from app
Thank you kindly for providing us with the troubleshooting steps you have already taken. If you have already ensured the myChevrolet mobile app is currently up to date on your device, we do recommend completing a Power Cycle. This should assist in updating your vehicle insight and ensuring any diagnostics are accurate. Please see the below steps:
1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
If these steps do not assist with updating any of your details, kindly let us know. We would be more than happy to take a further look into things on our end.
I have the same problem with the mychevrolet app with my 2019 Volt. the most recent app update has removed all charge status information. That's ridiculous as that's the main reason an EV owner would use that app, as is my reason. Is this a temporary issue and that functionality will be brought back?
Our team appreciates you bringing this difficulty accessing your 2019 Chevrolet Volt's EV Charging Status and Settings within the app, Shea. We recognize how important it is to have access to these details for the vehicle that you love and rely on every day. At this time, we'd like to assist further with resolving this concern for you. As an initial step, our team recommends attempting to uninstall/reinstall the app on your device if you have not previously attempted this. Additionally, we also recommend completing a power cycle on your Volt. The instructions for this process are illustrated in our last message in this thread. If you're still having trouble after attempting these troubleshooting steps, our team kindly asks that you send us a private message so that we may continue to best assist you there. To send us message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep a close eye on our inbox for your response.
Guys, uninstall/reinstall it's a waste of time. I spent 1.1 hours on the phone about this update and keep saying: uninstall, clear the cache and other non-sense. The interface was changed and seems like it's unified with GMC app. But it's ridiculous to remove this feature from My Chevrolet App when THAT'S THE MAIN PURPOSE.
Some progress appears to be happening on getting EV features back into the mychevrolet app. I can now see both estimated fuel miles AND electric miles when I open the app. Seems the app dev team is working some fixes!