Forum Discussion
EV features removed from app
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Hi Jack!
It's pretty obvious that the newest versions of the app (either my chevrolet or my gm) no longer work as well as the old my chevrolet app (at least with my 2017 Volt). After uninstalling, clearing caches, etc., I have no way to determine the charging status. I just reinstalled the old app version and canceled my onstar subscription.
Please pass our disappointment up the ladder.
Not to pile on, but if this is how the app works and if GM is willing to remove key features, do I want to buy a new GM EV?
We appreciate your quick follow up on this matter and would be happy to share this feedback with the appropriate parties for further review. Our team regrets to learn that you're also struggling with these frustrating concerns in relation to your apps' EV Charging information. As a valued Member of our OnStar family, your satisfaction is very important to us. We'd like to learn more about these troubles to better assess how we may best assist with having these features restored in your app. To move forward with this assistance, please send us a private message with your OnStar account number and/or VIN so that we may verify you as the account holder. You may reach us by selecting the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. Our team hopes to hear from you soon. By sending us a message, you consent to the information you provide being monitored and recorded by GM or those acting on GM’s behalf, subject to the GM Privacy Statement: https://www.gm.com/privacy-statement