Forum Discussion
EV features removed from app
I have the same problem with the mychevrolet app with my 2019 Volt. the most recent app update has removed all charge status information. That's ridiculous as that's the main reason an EV owner would use that app, as is my reason. Is this a temporary issue and that functionality will be brought back?
Our team appreciates you bringing this difficulty accessing your 2019 Chevrolet Volt's EV Charging Status and Settings within the app, Shea. We recognize how important it is to have access to these details for the vehicle that you love and rely on every day. At this time, we'd like to assist further with resolving this concern for you. As an initial step, our team recommends attempting to uninstall/reinstall the app on your device if you have not previously attempted this. Additionally, we also recommend completing a power cycle on your Volt. The instructions for this process are illustrated in our last message in this thread. If you're still having trouble after attempting these troubleshooting steps, our team kindly asks that you send us a private message so that we may continue to best assist you there. To send us message, just select the envelope icon at the top right of your screen to get started. When creating a new message, please be sure to enter Advisor_Jack to get connected directly to me. We'll keep a close eye on our inbox for your response.
Guys, uninstall/reinstall it's a waste of time. I spent 1.1 hours on the phone about this update and keep saying: uninstall, clear the cache and other non-sense. The interface was changed and seems like it's unified with GMC app. But it's ridiculous to remove this feature from My Chevrolet App when THAT'S THE MAIN PURPOSE.