OnStar Community

change method of payment

yesterday i tried to change method of payment, and it would not let me change.

Technical Support Groups

There seems to be multiple Technical Support Groups within OnStar/GM/myChevrolet app. Can you please provide ALL of the contact information ALL of the groups. ie. Phone numbers and email addresses. Thank you.

Trusted Device Issue

OnStar has not been helpful with the trusted device issue in new models. I’ve been trying to reach out to them and they just close my case. They need to either speed it up or should not be charging people for services they don’t receive. Some communi...

When will 2023 Cadillac Lyriqs get infotainment screen upgrade to Android 12?

Cases Closed and NOT Resolved

Why do you close open cases that are not resolved and do not notify the customer that they were closed? Does not seem like very good customer service.

Chevy Maps+ Not Working

I recently purchased a Connected Vehicle plan for my 2022 Chevrolet Equinox. I am able to connect to the cars Wi-Fi, and I am able to use streaming apps through my infotainment system (Pandora, Spotify, etc.) but I cannot open or use the new Chevrole...

2023 Equinox & Navigation

I just a got new Chevy Equinox with a trial of Onstar. I tried navigation for the first time. When Onstar sends my route to my phone, it is just an arrow with turn by turn diretions. I prefer a map view sort of like google maps. Is it possible to hav...

Chevy 2019 Malibu. Ongoing on star calls.

I still receive calls from different exchanges to the ON Star service platform. The calls only go to the vehicle and not the mobile phone. The numbers do not register on the screen or in recent history.

Dodge ram

Can I get coverage for my dodge ram?

2023 Trail Boss myChevrolet app remote start

2023 Colorado Trail BossDealer installed Chevy remote start (GM Part 86810372) on new Trail Boss before I took delivery on 07/27/2023. Key fobs work fine but can’t use myChevrolet app to start/stop. Start/Stop button not an option on app. Have Remote...

My account came up up 404 it used to have a different email

Minimize the package Onstar

Hi, Would like to keep only the engine start on/off remote via app and get rid of other features.

Known Issues for OnStar, Mobile Apps and Etc.

How about adding a "Known Issues" to the "Connected Services Help"? Posting known issues will help keep everyone up to date as to when an expected resolution will be implemented.

Possible/partial fix for wi-fi connectivity?

So, I have a 2017 Silverado that has been experiencing the wi-fi connectivity issues that so many other people have had to deal with. It's been especially bad the last couple of months. This weekend one of my passengers desperately needed to get some...