Trusted Device Issue

[mlangenhorst]

OnStar has not been helpful with the trusted device issue in new models. I’ve been trying to reach out to them and they just close my case. They need to either speed it up or should not be charging people for services they don’t receive. Some communication with us about progress would be greatly appreciated.

[Advisor_Carol]

Hi there. Our team would like the opportunity to learn more about the concerns you're experiencing with your OnStar services, as well as check on the status of your case with our Internal Technical Team. Please send us some additional information in an email to socialmedia@gm.com with "ATTN: OnStar Community/mlangenhorst" in the subject line. We'll keep an eye out for your message. 

[LyriqEnthusiast]

OnStar Team: When will this feature be available?

[Advisor_Helen]

We are here to help with any ongoing concerns you might be facing. If you need an additional layer of assistance, please email socialmedia@gm.com with ATTN: OnStar Community/LyriqEnthusiast in the subject headline so we may learn more about your questions.