Technical and Service Support
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I have a 2014 Cadillac SRX that is a great car. My OnStar just got shut off and I was told that they could not turn it back on because it is 2G. Also the 2G was not going to be off until sometime in December. ‘It is strange that other vehicles that a...

MeMe by New Contributor
  • 4 replies
  • 7 kudos

Onstar eligibility

I’ve got a 2005 Chevrolet Malibu LS, is it too old for onstar benefits/services? It’s got onstar FAQs in the manual and a fuse in one of the boxes labeled for onstar. Neither GM nor onstar will accept my VIN though.

4G/5G Modem = Size of USB Stick

So just to show folks a visual example or what responsible companies are doing to retain customers during the 2G shutdown, I got a free replacement wireless modem board from our home alarm company to upgrade the alarm's control module to 4G from 2G. ...

hyperlexis by New Contributor II
  • 1 replies
  • 3 kudos

Key fob after 2Gsunset

At present I still have 2G. If the battery is dead in my key fob, when I try to start my car I’m informed there is no key fob, and I cannot start the car. What the heck is the workaround for that? will the car start because it no longer will expect a...

Gincello by New Contributor
  • 1 replies
  • 0 kudos

Theft alarm notifications no longer by phone

Looking to see if anyone else has experienced this problem. My alarm system no longer calls my phone but only emails and texts me. This always worked fine when I test my alarm occasionally. I have written a letter to OnStar and called half a dozen ti...

samgauto by New Contributor
  • 6 replies
  • 0 kudos

Incorrect OnStar service prompt

I have a 2017 Volt and have appreciated the occasional OnStar service prompts (via email) over the years. I recently received two messages, back to back. The first was regarding low tire pressure, which I happily addressed. The second identified a pr...

mrd by New Contributor
  • 1 replies
  • 0 kudos

Pop Up adds that "Can't" be shut off

I called in to try and get the pop up for "buying services" add, turned off. Went through onstar, sent me to google. Google said they can't turn it off. So every time I try and place a hands free call, I can't see the working bubbles, or what name po...

captncams by New Contributor
  • 4 replies
  • 1 kudos

2017 GMC Canyon Onstar Issue

My 2017 GMC Canyon does not appear to have an OnStar Connection, I called support as the MyGMC app was not functioning. I contacted support and they advised me that they wouldn't be able to help as the light on my mirror was not on. Does anyone have ...