2 Months with The Lyric - Still Waiting on Onstar to Setup my app

[Yveno76]

I Have been Trying to Setup My Cadi App For 2 Months with ONSTAR
Every time I Called they said I Will Get An Email to Finish The Setup
Or I Get Transferred to a Phantom Number..
I Just Don't Understand

[Advisor_Kayla]

We truly regret to hear of this setup concern you are experiencing with the myCadillac app and understand that this can be frustrating. Our team would like to reassure you that we are here to assist in any way that we can to help satisfy your needs. So, we may best assist and learn more, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Yveno76" in the subject headline. 

[Ckay]

It's been 3 and a half months for me, OnStar module already replaced and still can't connect the myCadillac app.  It's been escalated and prioritized, and the dealership has even started putting pressure on OnStar to get this issue addressed, yet nothing.  So unfortunately I wouldn't hold your breath.  Apparently the people at OnStar are incapable or unwilling to stand by their service.

[Advisor_Kayla]

Our team understands that having your vehicle equipped with an OnStar module is very important to access any of your OnStar equipped features. We would like you to inform you that your concerns have not gone unnoticed, and we would like to assist as best we can. Do know that if you currently have an open case with the OnStar team or Customer Service team, we recommend continuing to work alongside them and your dealer as they will be in the best position to assist. If you do not have any active cases open at the moment, we can help provide an extra layer of support in this matter. To ensure we can provide the next best steps, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Ckay" in the subject headline. 

[Ckay]

Oh I have an open case, you guys just aren't doing anything... Like I said.... It's been 3.5 months.  Anyway I didn't mean to hijack someone else's thread, just warning them not to expect much from OnStar.

[Advisor_Mae]

Thank you for making us aware of your open case. Our team can certainly look into your case and provide you with any updates, however, it is advised to continue working with your current case advisor to prevent any miscommunication. If this is of interest of you, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Ckay" in the subject headline. We can also inform your current case advisor of your outreach so they know to contact you. We hope to hear from you soon.

[Ckay]

Did they ever fix your issue?  Mine was never resolved going over 4.5 months now.  From the number of threads with this same issue, I'm thinking that OnStar is just complete garbage and they don't actually have any clue what they're doing.

[Advisor_Kayla]

We apologize that you are experiencing this ongoing concern and would like to take the chance to review your case for any updates on this matter. When you can, please send us an email to socialmedia@gm.com with the subject headline ATTN: OnStar Community/Ckay. We hope to hear from you soon.