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Advisor_Mae
Former Staff
Joined 9 months ago
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Re: 2 Months with The Lyric - Still Waiting on Onstar to Setup my app
Thank you for making us aware of your open case. Our team can certainly look into your case and provide you with any updates, however, it is advised to continue working with your current case advisor to prevent any miscommunication. If this is of interest of you, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Ckay" in the subject headline. We can also inform your current case advisor of your outreach so they know to contact you. We hope to hear from you soon.2.5KViews0likes0CommentsRe: My OnStar service red light is on, I have no radio reception
Thank you for bringing this to our attention. To help resolve your OnStar module's red light and radio concerns, we recommend bringing this to the attention of your local dealer. As their team consists of certified technicians, they will be in the best position to diagnose your vehicle and determine any necessary repairs. Our team would be happy to reach out to the dealership on your behalf to gather more information and schedule a service appointment. Kindly email us additional details to socialmedia@gm.com with ATTN: OnStar Community/Red23600 in the subject headline. Be sure to include your full contact information, VIN, current mileage, and the name and location of your preferred dealer in your email so we can best assist.1.2KViews0likes0CommentsRe: Recent Oil Change (3 weeks) is not reflected....app still showing "need oil change"
We know how frustrating it can be when the app isn't updating accordingly. As an initial troubleshooting step, please try a Power Cycle to help update your app: 1. Turn ignition on for at least 2 minutes 2. Turn ignition off and wait 2-5 minutes (so data can be collected) 3. Log out of the app and log back in - this may help the app refresh 4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update 5. Drive the vehicle around for a few minutes to allow data to refresh on the app 6. Uninstall and reinstall the app If these troubleshooting steps don't help to resolve your concern, please reach out to us at socialmedia@gm.com with "ATTN: OS Community/Nubos" in the subject headline so we can further assist.1.3KViews0likes0CommentsRe: Oil change and tire rotation
Hello there. Our team would be happy to help get your appointment scheduled for an oil change and tire rotation. In order for us to do so, please email us at socialmedia@gm.com with "ATTN: OnStar Community/bilray" in the subject line so we can assist you further.1.3KViews0likes0CommentsRe: My Chevrolet app will not remote start
Hello there, thank you for bringing this to our attention. We appreciate you trying those initial troubleshooting steps. When you have a moment, please follow the steps below based on your device type to force close the app and clear the app cache: Samsung 1. Tap the recent apps / app manager button to view recent apps 2. Swipe left/right to close the mobile app. 3. Open your device Settings 4. Select Apps then Storage 5. Tap Clear Cache IOS 1. View your open apps. Double-click the Home button/ swipe up to see your most recently used apps. 2. Find the app to close. Swipe right or left to find the app that you want to close. 3. Swipe up to close. Swipe up on the app's preview to close the app. 4. Go to your phone Settings > Safari. 5. Tap Clear History and Website Data Other 1. Hold the Home button to view recent apps 2. Swipe left/right to close the mobile app. 3. Clear your device's cache in the device settings If you continue having difficulties after this, please send us an email to socialmedia@gm.com with "ATTN: OS Community/Expediter" in the subject line so we can further assist.2.8KViews0likes0CommentsRe: MyGMC App will not connect Android phone unable to complete authorization
We know how frustrating it is when you're unable to log in to your app. Our team would like to look into this further and assist where we can. To get started, please send us an email to socialmedia@gm.com with "ATTN: OnStar Community/dyson123" in the subject line. We hope to hear from you soon.8.7KViews0likes0CommentsRe: MyChevy not updating vehicle status
Thank you for bringing your concern with the myChevrolet app to our attention. We understand how frustrating it is when the Vehicle Status isn't updating. When you can, please try these initial troubleshooting steps to run a Power Cycle, as this may help to update your app: 1. Turn ignition on for at least 2 minutes 2. Turn ignition off and wait 2-5 minutes (so data can be collected) 3. Log out of the app and log back in - this may help the app refresh 4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status may take a few minutes to update 5. Drive the vehicle around for a few minutes to allow data to refresh on the app 6. Uninstall and reinstall the app If these troubleshooting steps don't help to resolve your concern, please send us an email at socialmedia@gm.com with the subject line "ATTN: OnStar Community/aarnold17".1.4KViews0likes0Comments