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Reduced Feature OnStar Plan
My 2019 Chevrolet is my 6th consecutive Suburban, I have put a lot of miles on these cars and have never really had any need for most of the features provided by OnStar. I don't have any need for Music, Podcasts, Audiobooks, News, or Voice Assistant, but the idea of "Remote Access" (The ability to unlock or locate the car or disable my vehicle if stolen, is something I would be interested in purchasing if it would be reasonably priced. If you made these offerings available "a la carte" you may find there are many folks interested in these offerings Thanks ScottSenior discounts
I have had Onstar since 2004 my rates went down after I had them for a few years, then when I traded that vehicle off on a 2015 the rates went back up and just keep going up. Then my system stopped working and they said they would refund me for all the months it was down and pay to replace it. For like three months we tried to get it fixed but the dealership just kept fighting us on it. I called and was told they would pay as soon as the work was complete just call them when the work was done, I did that and GMC has still never paid my lost monthly or the REPLACEMENT of the system, but price keep going up. Now trying to get senior discounts they claim they have but still can't get that either.Bait and Switch Pricing Practices
Hey OnStar, I was about to renew my connect plan. Here is what I see; I called and also used the chat options from the website. Both let me know this was not correct, yet here it is. It says, "Upgrade to OnStar Connect plan that includes everything in your Remote Access plan and more" for $99. Well this misleading Details link says that it will be $149. How is this not bait and switch. Fix the pricing to $99 for all us Remote Access plan users or publish a promo code for this price that you are advertising here. Sick and tired of misleading GM and OnStar sales practices. Would you like another class action lawsuit to clean this up?OnStar One Plan bait and switch
Anyone else get a notice that their legacy OnStar plan(Essentials) is expiring and they need to choose a new plan? I received the expiration email and when I went to OnStar it showed the OnStar One Plan at $34.99/month or $349 per year. When I clicked on the details, the pricing went up to $49.99/month or $499/year! I connected with an OnStar customer service advisor (Jolien) who spent 25 minutes was wasting my time and saying ‘so you’re wanting the $49.99 per month plan’, even though I told Jolien that I was trying to figure out the pricing discrepancy ($349 vs $499). As a 10 year customer, this has been the most frustrating (lack of) customer service experience with GM and OnStar. I’m ready to let the plan expire and not renew with any of their current plans.OnStar Remote Access Plan no longer renewable?
i received an email about 3 weeks ago stating my Remote Access plan for my 2022 GMC is expiring at the end of March, and asking me to renew. Today, i attempted to do that, but when i click the "Renew Plan" button on the email, it takes me to the 'My Plans' web page for my account. i see the Remote Access plan description there, but no way to actually renew it. i chatted with an OnStar rep, from whom i gather that this plan is 'no longer available', and that i would have to get the 'Connect' plan (an additional $45/year) instead. I only got Remote Connect for the remote command functionality. i don't need the other things that i already get via my phone. So $45 more is not a huge issue, it bothers me more to pay for the things i don't want, and it bothers me more that OnStar promised me one thing in the email, and then switched to something else without any notification. just a bad customer experience.OnStar Scammed
Please explain to me like I'm a 5th grader how updating a credit card, keeps me from continuing my Wifi plan I've had since 22, rep told me your card was updated on the 31st and when ATT tried to run it on the 1st it didn't work, your only option now is too going to a higher plan........I wish I was BSing but has GM and OnStar resorted to bate and switch to get folks onto higher plans ???
