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Free month of premium service

carmond
New Contributor

I responded to an email offering a free month of premium service for my car. After the service was activated, I noticed that my credit card was charged $15.00. I called an advisor who said this charge was for the next month, (June) and this was the only way they could give a free month of data. Nowhere in the offer does it state this, furthermore that is a buy one month get one free offer. I find this very deceiving and believe customers should be warned before taking advantage of this offer.

 

1 REPLY 1

Advisor_Makayla
Moderator
Moderator

We regret to hear of this miscommunication. Please know, you may access your active OnStar services via your GM account at anytime to view plan details. If you would like our team to confirm your current services, please send us an email to socialmedia@gm.com and we ask that you have your subject line as ‘ATTN: OnStar Community/carmond’ so we can reference back to this post.