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OnStar not working

New Contributor

Hi, I have a 2020 equinox.  I activated the 3 month trial last night and it says it's working in the car, but the myChevrolet website says I don't have a plan and I can't access anything in the myChevrolet app.  Also, none of the in vehicle apps are available.



Have you gotten the chance to link your OnStar account with your Chevrolet Account? This is the first step in being able to take advantage of the great Connected Services provided by your trial services. You can link these accounts using the following steps. 


1. Log into your Chevrolet Account via
2. Once logged in, click on “OnStar and Connected Services” from the top navigation bar
3. Enter either your OnStar account number or your username (email address associated to your OnStar account)
4. Choose your method of verification (email or text message)
5. Select "Send code"
6. Check either your email address or phone to locate the verification code
7. Once found, enter the verification code into the Chevrolet Account Website
8. Click "Link account" to finish.


If you need further assistance after this, please send us an email to with "ATTN: OS Community/2020equinox" in the subject line and we'll be happy to continue helping.