OnStar app not updating vehicle status 2016 Enclave ie Fuel level. other vehicle does update

[Advisor_Kayla]

Our team regrets to hear that you are experiencing some concerns with your Vehicle Status in your mobile app. We certainly understand how important this feature is and would like to ensure you are able to use all functionalities of your OnStar services. As an initial troubleshooting step, we ask that you please uninstall and reinstall the app from your mobile device to generate an app refresh. If find you are still experiencing the same concern after attempting this, kindly email socialmedia@gm.com with ATTN: OnStar Community/radler64 in the subject headline. 

[Cwink]

My 2016 Traverse is the same, all about a week or 2 ago 

[Advisor_Helen]

If you have completed the troubleshooting steps provided above, we also recommend completing a Power Cycle to assist with updating your Vehicle Status insight. Please see the steps below for further detail: 

1. Turn ignition on for at least 2 minutes
2. Turn ignition off and wait 2-5 minutes (so data can be collected)
3. Log out of the myChevrolet app and log back in - this may help the app refresh
4. If the concern is still not resolved, please wait 2-3 minutes and refresh the app again, as the status can take a few minutes to update
5. Drive the vehicle around for a few minutes to allow data to refresh on the app
 

If you continue to have trouble, let us know.