On Star module broken

I have a 2022 chevy tahoe and the dealership told me $750 for a new module and From the looks of it I'm not the only one with this issue. The dealership also told me if I get the new module for 750 it's not a guarantee it would be fixed .

I have a 2022 Silverado, OnStar Module went out 2 weeks ago. Im seeing people having problems going back to as far as Aug of last year. Same story with everyone "No ETA" on replacement part.  5 months and still No ETA? They are putting them in new vehicles they are currently producing, but they cant get replacements for people with a purchased vehicles on the road?  It makes no sense that ONSTAR has not been able to supply a delivery date going on 6 months now. Being unable to use my chevy app is extremely frustrating.  I've never seen a company go 5 to 6 months without being able to supply a delivery date. 

our 2022 suburban premier did the same thing. Intermittent connectivity and check engine light then finally completed died. Part backordered at dealership no ETA. I do think this warrants a recall and likely class action law suit. OnStar gave us a code 1-2-3 and the dealership wasted 2 hours running a diagnosis to come back and say you were right. Clearly GM is not sharing this with dealerships as then a paper trail starts and they are forced to put out a recall that has no solution. I think all of us need to start working together with someone taking the lead. I am sure there is an attorney willing to take this on given the safety implications and cost people are putting out when they aren’t aware of this. 

2023 Suburban also having same connectivity issues! On star button not working, WiFi not working…they told me I need to take it into the dealership…so I’m assuming I have a bad module as well. 

I will continue to add to this. My 2023 Traverse now has the same issue. Can't get into the dealer until Feb 18th to even have it looked at.

There appears to be a widespread issue with the telematics module. I own a 2022 Cadillac Escalade, and my telematics module is not functioning. When I took it to Covert Cadillac in Austin, TX, the dealership informed me that I would need to pay approximately $460 just to have the module scanned to determine why it is offline—before they could even diagnose the problem or suggest next steps. Additionally, I was told that my extended warranty would not cover the module.

I agree with other customers that this issue needs to be reported to the Better Business Bureau, and legal action should be considered. It is unacceptable for GM to ignore this recurring problem, especially since Cadillac issued a recall for the same issue back in 2021. Clearly, the problem was never fully resolved.

Reference: GM Authority Article

I have a 2022 Tahoe with 77,000 miles, and my OnStar module quit working November 25th 2024. Finally got it to the dealership on January 22nd. OnStar module is bad and is on back order with no ETA. Fortunately for me, it was approved with our extended warranty. That's great, but the disappointment of not having a clock that works, maps, wifi, safety, and the use of the app is far beyond ridiculous. $85,000, not even 3 years old, and the clock doesn't work. The back order issue needs to be taken care of and we need better communication about the time frame. 

There seems to be a lot of faulty modules with OnStar. On January 29th, my OnStar stopped working. Tech support did what they could, but they were unable to fix it. I now have an appointment with a dealership next Wednesday to have it checked out. I am sure they are going to have to order another module and then I will be stuck with an out-of-pocket expense, even though I pay for the service. This, to me, is just like a cable service, if the equipment is faulty, they come out and replace it, no charge. ITS THEIR EQUIPMENT. We subscribe for a service, on top of paying for the service that I am not getting at the moment. HORRIBLE, CUSTOMER SERVICE. And reading the above issues, looks like they do not even have a module they can send any time soon. But yet, they want you to subscribe to their service, This, is not the way to retain customers or get new ones to sign up for ONSTAR. 

I have learned that many other owners of the same model 2023 Chevy Tahoe are experiencing similar issues, which raises concerns about a potential widespread problem.

I attempted to resolve these issues with OnStar, but despite their troubleshooting efforts, they were unable to restore functionality. I was advised to visit my local Chevy dealership for further assistance. However, when I did so, I was informed that I would be responsible for all related costs since my vehicle had exceeded the 40,000-mile mark and was therefore out of warranty.

This is particularly disheartening, as I believe that the issues I am facing with the OnStar system and other components should not be contingent solely on mileage. The functionality of safety and connectivity features like OnStar is crucial, and I feel it should be addressed without being tied to the vehicle’s mileage, especially given that these problems arose well before reaching the mileage threshold.

I am extremely disappointed with the response from the dealership and the lack of support regarding this matter. I urge GM to consider a broader resolution for customers experiencing similar issues with their vehicles. I hope that you take this feedback seriously and look into potential solutions for customers affected by this ongoing problem.

add my 2023 2500 Denali to the list of failed ONSTAR modules, i have not receive finale replacement cost yet, but truck is out of stated warranty.