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klkenny0917's avatar
klkenny0917
New Contributor
8 months ago

On Star module broken

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...
Tomstrong1's avatar
Tomstrong1
New Contributor
4 months ago

I have a 2022 Silverado, OnStar Module went out 2 weeks ago. Im seeing people having problems going back to as far as Aug of last year. Same story with everyone "No ETA" on replacement part.  5 months and still No ETA? They are putting them in new vehicles they are currently producing, but they cant get replacements for people with a purchased vehicles on the road?  It makes no sense that ONSTAR has not been able to supply a delivery date going on 6 months now. Being unable to use my chevy app is extremely frustrating.  I've never seen a company go 5 to 6 months without being able to supply a delivery date. 

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There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a  new part will arrive. Has anyone even had their on star module replaced if having similar issue?  This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

"},"Conversation:conversation:2887":{"__typename":"Conversation","id":"conversation:2887","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2887"},"lastPostingActivityTime":"2025-05-24T04:46:45.241-07:00","lastPostTime":"2025-05-24T04:46:45.241-07:00","unreadReplyCount":50,"isSubscribed":false},"ModerationData:moderation_data:2887":{"__typename":"ModerationData","id":"moderation_data:2887","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2887_1":{"__typename":"Revision","id":"revision:2887_1","lastEditTime":"2024-10-24T09:48:21.153-07:00"},"ForumReplyMessage:message:5765":{"__typename":"ForumReplyMessage","id":"message:5765","conversation":{"__ref":"Conversation:conversation:2887"},"author":{"__ref":"User:user:12974"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2887/message:5765","revisionNum":1,"uid":5765,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: On Star module broken","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:5765"},"parent":{"__ref":"ForumTopicMessage:message:2887"},"body":"

I have a 2022 Silverado, OnStar Module went out 2 weeks ago. Im seeing people having problems going back to as far as Aug of last year. Same story with everyone \"No ETA\" on replacement part.  5 months and still No ETA? They are putting them in new vehicles they are currently producing, but they cant get replacements for people with a purchased vehicles on the road?  It makes no sense that ONSTAR has not been able to supply a delivery date going on 6 months now. Being unable to use my chevy app is extremely frustrating.  I've never seen a company go 5 to 6 months without being able to supply a delivery date. 

","body@stringLength":"642","rawBody":"

I have a 2022 Silverado, OnStar Module went out 2 weeks ago. Im seeing people having problems going back to as far as Aug of last year. Same story with everyone \"No ETA\" on replacement part.  5 months and still No ETA? They are putting them in new vehicles they are currently producing, but they cant get replacements for people with a purchased vehicles on the road?  It makes no sense that ONSTAR has not been able to supply a delivery date going on 6 months now. Being unable to use my chevy app is extremely frustrating.  I've never seen a company go 5 to 6 months without being able to supply a delivery date. 

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Our team can certainly understand how seeing others experiencing longer wait times for these parts can discourage and cause frustration for you, Tom. We are saddened to learn of these difficulties that have left you without access to the OnStar services that you love and rely on. It would be our pleasure to assist with making sure these parts get to you as soon as possible. If you would like, please send us an email at socialmedia@gm.com with, \"ATTN:OS Community/TomStrong1,\" in the subject line so that we can assist further. Our team hopes to hear from you again soon. 

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