Forum Discussion

klkenny0917

New Contributor

8 months ago

On Star module broken

Alicat611

New Contributor

5 months ago

2023 Suburban also having same connectivity issues! On star button not working, WiFi not working…they told me I need to take it into the dealership…so I’m assuming I have a bad module as well.

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There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone...","body@stringLength":"815","rawBody":"

I ahve a 2023 Chevy Tahoe RST and the on star module has failed. There has been no connection since 8/31/24. The dealer has said it is on backorder and no ETA when a new part will arrive. Has anyone even had their on star module replaced if having similar issue? This is very concerning and upsetting as I pay for the subscription and have also paid an annual subscription for wifi that doesn't work. The clocks in my vehicle are all off and am not getting full functionality of the vehicle I paid top dollar for. The car wouldn't start a week ago because it was sending low voltage signals to every system because of the faulty module. Luckily the dealer got it operational again but said they can't just disconnect it because that would cause too many issues. Very very frustrated here....

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"},"Conversation:conversation:2887":{"__typename":"Conversation","id":"conversation:2887","solved":false,"topic":{"__ref":"ForumTopicMessage:message:2887"},"lastPostingActivityTime":"2025-05-24T04:46:45.241-07:00","lastPostTime":"2025-05-24T04:46:45.241-07:00","unreadReplyCount":50,"isSubscribed":false},"ModerationData:moderation_data:2887":{"__typename":"ModerationData","id":"moderation_data:2887","status":"UNMODERATED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:2887_1":{"__typename":"Revision","id":"revision:2887_1","lastEditTime":"2024-10-24T09:48:21.153-07:00"},"ForumReplyMessage:message:3711":{"__typename":"ForumReplyMessage","id":"message:3711","conversation":{"__ref":"Conversation:conversation:2887"},"author":{"__ref":"User:user:28037"},"entityType":"FORUM_REPLY","eventPath":"category:Connected_Services_Help/community:hvjin24938board:OnStar_Support/message:2887/message:3711","revisionNum":1,"uid":3711,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:OnStar_Support"},"subject":"Re: On Star module broken","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:3711"},"parent":{"__ref":"ForumTopicMessage:message:2887"},"body":"

2023 Suburban also having same connectivity issues! On star button not working, WiFi not working…they told me I need to take it into the dealership…so I’m assuming I have a bad module as well.

","body@stringLength":"205","rawBody":"

2023 Suburban also having same connectivity issues! On star button not working, WiFi not working…they told me I need to take it into the dealership…so I’m assuming I have a bad module as well.

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