On Star module

Just wanted to chime in. Same exact issue. Through check engine light then discovered OnStar was out. Reconnected briefly and then has been out 3 weeks. Chevrolet Suburban Premier 2022. 12,000 miles. I didn’t get told any cost for repair but instead no part ETA. We drive with our kids and the WiFi was a convenient feature along with the connected apps. Shame on GM, Chevrolet and OnStar. There is no doubt this is a recall that needs to happen but they won’t call it because they can’t fix it. Surprise surprise. 86k car time to lawyer up Chevrolet cause a lawsuit is coming your way for damages and loss of safety features and the cost for me to trade this in for another non GM car. This is across all their makes. You guys are losing a lot of customers have fun with the next bailout. 

I have a 2022 GMC Denali Ultimate and the OnStar module has already failed with 10,000 miles on it. Took the dealer 4 days to diagnose. Now the problem is that this OnStar module used in soooo many GMC and Chevy vehicles is not available and no ETA as to eventual availability. And my forced OnStar subscription for a non-functioning unit runs out in 2025.

To further add insult, there are over 30 new GMC/Chevy vehicles with the exact same module needed sitting on the dealer's lot. To have a 2022 high$ vehicle with an almost new common part needed unavailable with no idea when the part will be available is ludicrous. Checking online, many folks with my new era vehicles have waited months for their OnStar module to become available.

I have a 2023 GMC Yukon Denali. The Onstar module failed. Dealer said its back ordered also. No time frame. This part controls a lot on the Yukon. No rear TV's, Speed limit, Onstar, maps,clock, ect. Onstar subscription is still going. Its sad to have a vehicle this nice and new and cant get a module. Any help?

I have the same issue. The check engine light came on and was intermittent. I took it straight to the dealership when it went on and it took 4 days to diagnose only to find that the OnStar Module is backordered. Meanwhile I'm paying a monthly subscription. It sounds like this is happening to a large number of people. It seems unclear which safety systems this affects, but with now ETA it's very frustrating.

2022 GMC Yukon XL - onstar module died 6 months into owning vehicle...was replaced.  Recently had the software update (recall) and now module is dead again. WiFi doesn't work, on star buttons dead, and now many features of my car don't work (speed limit signs, maps, google talk feature, etc).  Part is discontinued...therefore never able to be fixed again.  Honestly think this is the final straw after being a loyal GM customer for 20+ years.

We know part delays aren't ever ideal. If you'd like us to provide you with an additional layer of support throughout this process, please send us an email to socialmedia@gm.com with "GMC/JamRock" in the subject line so we can best assist. 

I have the same issue with my 2022 Yukon XL Denali…module out and no eta for part. So annoying to pay for a service that I can’t even use. To make matters worse, a month after I took it in I had to call the dealer for a status update on the part and I was told expected ship date was 7/11/24. Called again today, now no eta on when the part will ship. Probably never get a call when/if it ever comes in. Guess I’ll cancel the OnStar subscription because it’s useless right now.

2023 GMC Sierra 1500 Denali Carbon Pro

Bought with 10,000 miles. Have had it in service multiple times. Now the onstar module is out and has been for over 3 months. Dealership said it is on backorder. I bought this truck because it had the functions I need in order to drive safely as I have some disabilities. I am paying for a truck that most of the reasons I purchased the vehicle do not function. I am very disappointed in the level of service GMC has provided to their customers. What is the solution for this issue? Do customers receive any compensation for all of the time they are waiting for a new part? This is a safety issue for customers. I would think GMC would make this a high priority and let customers know the ETA to receive a new part, etc. This isn't the only problem I have had with my vehicle and it is very frustrating and disappointing. I am paying for a product that repeatedly has to go to the dealership for service and some of the most important features so not work and it affects my driving as well as my safety.

I have a 2022 Tahoe with a bad OnStar module too. I’ve been waiting for 4 months for the new module to come in. It is very frustrating that it is taking so long with no eta. Between the clock not keeping time (even set on manual not satellite) paying for the app with no way of using it and having my xm favorite channels being wiped every week I’m deeply considering getting rid of his vehicle. 

I too have had my OnStar module on my 2022 Envision confirmed by both OnStar and local dealership that module has died.  This was verified by dealership Service department at the end of Aug 2024.  Was told that replacement modules are back-order, and it may be a while.   I have heard nothing from the dealership from my couple of emails asking for updates.  The module actually quit working in May of 2024 but still have been paying my only service fee for a product that is not available due to dead module.  Would really like to be able to remote start my vehicle using the mobile app since it is now wintertime.